• Why integrate Active Directory with Jira?
  • How do I integrate Active Directory with Jira Service Management manually?
  • Integrating Jira Service Management with Active Directory using ADManager Plus

Managing user accounts, access permissions, and other IT tasks across multiple tools can be both time-consuming and repetitive. From creating accounts for new hires to handling password resets and ensuring secure offboarding, these tasks often take up more time and effort than they should.

With an Active Directory (AD) integration in Jira Service Management, all of these tasks can be streamlined into one simple, cohesive process. This integration allows your team to handle onboarding, password resets, and account management—all from within Jira.

In this blog, we’ll dive into how this integration improves your workflows, walk you through the setup process, and show you how ADManager Plus can take this a step further by making the entire process even smoother.

Why integrate Active Directory with Jira?

Streamlined onboarding

New employees mean new accounts, and getting them set up quickly is crucial. By integrating AD into Jira, you can create user accounts with the right permissions directly from your help desk. No hopping between tools, no delays—just smooth sailing from day one.

Simplified access management

Account issues? Locked users? Group membership updates? Handle it all from Jira. No more juggling between applications; just faster resolutions and fewer headaches.

Secure offboarding

Leaving accounts active after someone exits the company is a security risk waiting to happen. With the AD integration, you can instantly deactivate accounts, ensuring no loose ends are left behind.

Fast-tracked password resets

Password reset tickets are the bane of any IT desk’s existence. With the integration, resets happen faster, right from Jira. That means happier employees and a more productive team.

How do I integrate Active Directory with Jira Service Management manually?

Let’s walk through the basic steps of integrating AD with Jira, starting with LDAP and PowerShell. While these are tried-and-true methods, they do have limitations that could cause headaches down the line.

  1. Access user directories and add a new directory
    • Log in to Jira as an administrator.
    • Navigate to Administration > User management > User directories.
    • Click Add directory.
    • Select LDAP, then click Next.
  2. Enter connection details
    • Provide a directory name (e.g., "Active Directory").
    • Enter the hostname and port of your AD server. Use port 389 for LDAP or 636 for LDAPS.
    • If using LDAPS, select Use SSL.
    • Provide the base DN, bind DN, and password for authentication.
  3. Test the connection
    • Click Test connection to ensure the details are correct.
  4. Configure synchronization
    • Set the synchronization interval for regular updates.
    • Adjust user and group filters as needed.
  5. Map LDAP attributes
    • Map fields like username, email, and full name to appropriate AD attributes.
    • Use default values unless custom mappings are needed.
  6. Save and prioritize
    • Save the configuration.
    • Arrange the directory order so AD is prioritized above the internal directory.

For more in-depth instructions, you can refer to this guide.

Integrating Jira Service Management with Active Directory using ADManager Plus

While LDAP and PowerShell are functional options, they come with significant challenges. ADManager Plus is designed to eliminate these hurdles, offering a more efficient, user-friendly solution for AD management.

Here’s why ADManager Plus is a better fit:

  • No coding required: ADManager Plus offers an intuitive, no-code interface to manage all your AD tasks, whether it’s creating users, resetting passwords, or managing group memberships.
  • Centralized management: You can handle all AD-related tasks directly from Jira Service Management, eliminating the need for additional tools or complex integrations.
  • Built-in automation: Automate repetitive tasks like user provisioning, password resets, and access updates, saving your team time and reducing manual errors.
  • Security and compliance: ADManager Plus enhances security by ensuring that access rights are managed correctly and automatically, reducing the risk of human error and compliance violations.

With ADManager Plus, you get the best of both worlds: powerful AD management, streamlined workflows, and an easy-to-use platform that reduces the complexity of integrating AD with Jira.

Try ADManager Plus today and experience how easy managing Active Directory can be. Want more? Explore our marketplace for additional integrations, tools, and features to enhance your IT operations further.