- Benefits of integration
- How TOPdesk-AD integration with ADManager Plus transforms user life cycle management
- Free up IT teams to focus on strategic initiatives
Managing service requests, incidents, and IT assets is a full-time job. But add manual user management into the mix, and your IT team risks getting buried in tedious tasks. TOPdesk, as a leading ITSM solution, helps streamline service management—yet without automated identity life cycle management, you're still left with fragmented, error-prone user access control.
That’s where ADManager Plus makes all the difference.
By integrating TOPdesk with Active Directory (AD), ADManager Plus allows IT teams to automate user provisioning, updates, and deprovisioning, making user life cycle management in your ITSM platform simple, secure, and seamless.
TOPdesk is a leading ITSM tool that helps organizations manage incidents, changes, and assets effectively. AD serves as a central repository for user information and access permissions. Integrating these systems using ADManager Plus allows for automated synchronization of user data, reducing manual effort and minimizing errors.
Benefits of integration
- Automated user provisioning and deprovisioning: When a new employee is added in TOPdesk, their user account can be automatically created in AD with appropriate permissions. Similarly, when an employee leaves, their access can be revoked promptly, enhancing security.
- Enhanced security and compliance: Automating identity life cycle management ensures that only authorized users have access to critical systems, aiding in compliance with regulations like the GDPR and HIPAA.
- Improved operational efficiency: Reducing manual tasks frees up IT staff to focus on strategic initiatives, leading to overall operational improvements
How TOPdesk-AD integration with ADManager Plus transforms user life cycle management
Automate user provisioning
New hires added to AD are automatically provisioned in TOPdesk with the correct roles and permissions. There’s no need to manually create accounts or wait for service desk tickets to be resolved. This means employees get immediate access to the tools they need to do their jobs.
Keep user data and roles up to date
With identity life cycle management powered by ADManager Plus, updates to user roles, departments, or details in AD are automatically reflected in TOPdesk. This ensures users always have appropriate access—no more, no less.
Instantly deprovision exiting employees
When someone leaves the organization, ADManager Plus instantly removes their TOPdesk access. There’s no delay, reducing the risk of dormant accounts and ensuring your environment remains secure and compliant.
Leverage attribute mapping for data consistency
ADManager Plus supports attribute mapping, so data like job titles, departments, and reporting managers stays consistent across AD and TOPdesk. Clean, synchronized data makes audits easier and ensures proper access governance.
Build a secure, audit-ready ITSM environment
Compliance regulations like the GDPR, HIPAA, and SOC 2 demand accurate records of user access. Manual tracking is a drain on IT resources and increases the risk of errors.
ADManager Plus automates audit trails, capturing every user provisioning, update, and deprovisioning event. When it’s time for an audit, IT teams can pull comprehensive reports in minutes, not days.
- Automated compliance reporting: Maintain up-to-date records without manual input.
- Tamper-proof audit trails: Ensure every action is logged and accessible for review.
- Simplified access reviews: Perform regular audits with minimal effort.
Free up IT teams to focus on strategic initiatives
Manual user management is a resource drain. Automating with TOPdesk-AD integration means IT teams spend less time on repetitive tasks and more time on projects that drive value.
- Automate routine tasks: User creation, updates, and deletions happen automatically.
- Reduce errors: Minimize human error with reliable, automated workflows.
- Improve ITSM efficiency: Streamline processes and reduce service request queues.
Here’s how to integrate TOPdesk with Active Directory using ADManager Plus, and if you’re looking to streamline more workflows, explore our full integration directory to see what else you can automate.