FAQ

1. How to install ADManager Plus MSP?

   By default ADManager Plus MSP will be installed as an application. Download the EXE file and double-click on it to start the installation wizard. Follow the instructions on the wizard to install the product. Know more.

2. Which market segment does ADManager Plus MSP target?

   The target market for is the Managed Service Providers (MSPs) who would offer niche services like cyber security and identity and access management for their customers. It can be used by MSPs of any size, viz. small, medium or large.

3. How does it differ from ADManager Plus standalone product?

   While ADManager Plus MSP is primarily focused on managing multiple domains across several clients for MSPs, ADManager Plus stand alone product is mainly aimed at a single customer or business.

4. What are the operating systems supported?

   Supported Platforms - ManageEngine ADManager Plus MSP supports the following Microsoft Windows operating system versions:

   • Windows Server 2008 and above
   • Windows 7 and above

   Recommended Browsers - ManageEngine ADManager Plus MSP requires one of the following browsers to be installed in the system. Use the latest version of the browser for better security and the best possible experience.

   • Internet Explorer 8 and above
   • Microsoft Edge
   • Google Chrome
   • Mozilla Firefox
5. What are the system requirements for installing ADManager Plus MSP?

   Hardware	Minimum	Recommended
   Processor	1.6GHz or faster	2.13GHz or faster
   RAM	1GB* (1.5GB if it is a virtual machine)	4GB* (8GB if it is a virtual machine)
   Disk Space	Hard disk space: 4GB*	10GB*

   *Based on the number of scheduled reports and automations running in parallel, additional space might be needed.

6. Should I choose the 32-bit or 64-bit version?

   The version that is compatible with your system architecture can be chosen.

7. Can I add multiple domains belonging to different forests?

   Yes, multiple domains belonging to different forests can be added.

8. Is there any restriction on the number of user objects in an AD Domain that can be managed by ADManager Plus MSP?

   There are no such restrictions.

9. Can multiple help desk technicians manage a single domain?

   Yes, multiple help desk technicians can manage a single domain or specific OUs or even specific tasks within the OU. Likewise, a single technician can also manage tasks or OUs belonging to multiple domains.

10. Will I get free technical support during evaluation?

    Yes, you can avail free technical support for ADManager Plus MSP by reaching out to support@admanagerplus.com

11. What is the licensing model of ADManager Plus MSP?

    The licensing model is based on the total number of domain users and technicians. Know more.

12. Do you offer customizations in the product depending on the customers' needs?

    The solution has a customizable dashboard that can be modified to suit the customers' organizations. The reports can also be customized to add or remove information, add logos, etc., and if needed, custom reports can also be created.