Help Desk Technician

Technician is a role that you can assign to users who do not need full administrative privileges. When a user is declared as a technician, they are provided with the rights to configure specific areas of the RecoveryManager Plus application. A user can be assigned as a technician of domains and tenants.

RecoveryManager Plus comes with three preconfigured technician roles.

Administrators can also create custom technician roles to fit their needs. To learn how you can create a new role, click here.

You can assign these roles to an individual user or an AD group.

To assign a role to a user or a group,

Once you have created a technician, you can perform the following actions.

  1. Edit a technician account
  2. Enable/disable a technician account
  3. Delete a technician account

To edit a technician,

To enable/disable a technician,

To delete a technician,

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