Service Pack


Service Packs are collection of bug fixes and feature enhancements done to a product. It helps one to gain the entire list of new benefits and features added to the product, without loosing any previously defined configurations or settings in the previous versions of the software.

Topics discussed in this page:

Service Pack for RecoveryManager Plus:

ManageEngine RecoveryManager Plus will periodically make new releases with added features and enhancements. This information will be emailed to existing customers and also announced in our product Forum.

New Users can download the latest version of the product from the below link.

Existing users are recommended to apply the Service Pack in-order to upgrade to the latest version. This will help retain any previously defined configurations or settings done to the earlier versions of the software (A smooth transfer to the new version).

The service pack can be downloaded from our website. The Service Pack must be applied only if you are using the build numbers mentioned in the website. Else contact who will help you with the upgrade.

Instructions to Apply Service Pack:

Follow steps 1 through 10 to apply the service pack.

  1. Shut down RecoveryManager Plus server. (Start --> All Programs --> RecoveryManager Plus --> Stop RecoveryManager Plus)
    Note: In case you have installed RecoveryManager Plus as a Service, stop the service (Start --> Run --> type services.msc ---> Stop "ManageEngine RecoveryManager Plus" ).

  2. Please wait for a few moments till the server/service terminates completely

  3. Backup RecoveryManager Plus by zipping the contents of <RecoveryManagerPlusHome> directory and save it as in the <RecoveryManagerPlusHome> directory.

  4. In case of MS SQL Database Server, take a backup of the database by following the steps listed here.

  5. Execute the UpdateManager.bat file present in the <RecoveryManagerPlusHome>/bin directory.

  6. Execute the UpdateManager.bat file present in the <RecoveryManagerPlusHome>/bin directory.

  7. Click Browse and select the .PPM file that you have downloaded.

  8. Click Install to install the service pack. This may take several minutes depending on the amount of data that needs to be migrated, so please do not terminate the procedure prematurely.

  9. Wait until the service pack is fully installed.

  10. Click Close Update Manager tool.

  11. Start the RecoveryManager Plus server.

How to find out the Build Number of RecoveryManager Plus, presently running in your environment?

Log in to the RecoveryManager Plus web client, and click the License link on the top right corner of the page. Check the product version to find out the current build number

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