Troubleshooting Exchange problems

The request failed with HTTP status 401: Unauthorized.

Cause: This error occurs when the administrator credentials entered while configuring the Exchange server with RecoveryManager Plus is incorrect.

Resolution: Make sure you have entered the correct user name and password of the administrator account.

The remote name could not be resolved: 'outlook.office365.com'

Cause: This error occurs when there is no internet connection.

Resolution: Please check your internet connection and try again.

The remote name could not be resolved: xxx

Cause: This error occurs when RecoveryManager Plus cannot communicate with the Exchange server.

Resolution: Make sure the Exchange server, and the machine in which RecoveryManager Plus is installed are on the same domain. If they're on different domains, make sure a trust has been established between the domains.

507: Insufficient Storage

Cause: This error occurs when the message size limit is insufficient to carry out a restoration.

Resolution: To resolve this issue, change the message limit size in your Exchange server by following the steps listed here.

The mailbox database is temporarily unavailable.

Cause: This error occurs when the mailbox database is offline, corrupt, shutting down, or exhibiting other conditions that makes the mailbox unreachable.

Resolution: Make sure the database containing the mailbox resides is online and can be accessed by RecoveryManager Plus.

The primary SMTP address must be specified when referencing a mailbox.

Cause: This error occurs when there is a change in the primary SMTP address of a mailbox.

Resolution:

500 Internal Server Error

Cause: This is an internal error encountered in Exchange servers.

Resolution:

503 Service Unavailable

Cause: This error occurs when the Exchange Information Store service is not running.

Resolution:

Mailbox has exceeded the maximum mailbox size.

Cause: This error occurs when the size of a mailbox message exceeds the allocated size.

Resolution:

The message exceeds the maximum supported size.

Cause: This error occurs when the item being restored exceeds the maximum size limit supported by the target Exchange server.

Resolution:

The mailbox that was requested doesn't support the specified RequestServerVersion.

Cause: This error occurs when RecoveryManager Plus attempts to back up a mailbox in Exchange Server 2007.

Resolution:

An internal EWS error occurred. Please try again.

Cause: This error occurs when RecoveryManager Plus can’t connect to Exchange server.

Resolution:

The WinRM service cannot process the request because the request needs to be sent to a different machine.

Cause: This error occurs when SSL is enabled for Exchange PowerShell but Basic authentication is not enabled.

Resolution:

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