According to a PwC survey, 72 percent of business executives believe that AI will be the business advantage of the future. With the world moving away from manual, labor-intensive processes, companies are increasingly relying on AI to streamline operations. From forecast engines and conversational assistants to anomaly detection and behavior analysis, AI capabilities have been progressing in leaps and bounds in the last few years. Executives are also expected to shift to the strategic use of AI to better their day-to-day IT operations.
Some expected use cases are:
Enterprises will see value in investing in explainable AI technologies, which involve the AI system giving the reasons for its actions and decisions so IT teams can review and correct the AI system in real time.
AI will have huge significance in cybersecurity— improving the accuracy of threat detection, performing preliminary inquiries on detected threats, and responding to potential cyberthreats.
From an enterprise IT perspective, our AI-enabled solutions continue to prove their worth as they make IT admins' lives easier by automating help desk operations, providing real-time insights about potential security incidents, offering conversational assistance, and providing preemptive solutions to customers' problems using predictive analysis.
We’ve built our AI model while keeping business value and end-user experience in mind. Our AI-based solutions are capable of providing well-defined, actionable insights, automating routine tasks, reducing the margin for error, engaging with clients, and maximizing employee productivity.
We’ve built our cognitive AI capabilities over years of extensive research and development. The AI edge bundled into our solutions is designed to drive all data-based operations required to manage your organization's IT infrastructure. Our AI solutions are:
Explainable AI is going to be key going forward. With our explanation-first AI approach, we've added explanations wherever possible.
With lower data retention periods, AI should work with less data. Using transfer learning techniques, we’ve perfected our AI models to perform very well when trained even on smaller amounts of data.
Proactive AI takes action once certain conditions are met. Our models look ahead and prescribe actions when encountering IT incidents.
Data preparation and cleansing are needed for AI to deliver insights from noise. We've added this transformational approach to our models to help with predictions and actions.
Adaptive AI empowers businesses in achieving better results in the ever-changing IT landscape. Our models learn and update the AI-based systems to cater to such changes.
With privacy being the top priority now more than ever, AI models must comply with privacy standards. Our models are trained in such a way that our customers' privacy remains intact.
Over the past 10 years, we’ve been focusing on building our AI solutions from scratch without any external proprietary components. Our AI framework optimizes the full stack to deliver better AI technology to cater to your IT operational needs. Here is the partial listing of the AI capabilities we have incorporated into our offerings.
To facilitate anomaly detection, outage prediction, and root cause analysis
To allow object detection and handwriting recognition
To enable self-service, sentiment detection, and deep insights
For administrators spending most of their time performing repetitive tasks, our AI capabilities help
save valuable time and effort, making IT management less cumbersome and less prone to error.
AI capabilities are incorporated into various components across our IT management solutions, including:
Service teams will be able to strike the right balance between business-critical projects and worry less about daily firefighting or handling customers’ basic questions. This will also help counter end-user frustration from a lack of quick-response solutions.
Conversational AI for self-service
With our AI-enabled service management solutions, your team can:
With the number of cyberattacks increasing on a daily basis, utmost importance must be given to the security of IT infrastructure and endpoints to keep attacks at bay.
Score-based anomaly detection
Using our AI-powered IT security solutions, your team can:
As more devices and IT components are added to your IT network, your monitoring capabilities must be enhanced to minimize application downtime. Moreover, once you’ve added forecasting capabilities to your monitoring systems, planning for resources and capacity will be that much easier.
Trend lines for forecasting
For monitoring purposes, our AI-enabled solutions can help your team:
AIOps accelerates digital transformation by providing better endpoint management, smarter help desk tools, efficient infrastructure monitoring, effective IT security methods and precise decision-making and corrective actions.
Through our AI-enabled solutions and employ the AIOps methodology in your organization to embrace faster decision-making processes and achieve business goals.
An example of sophisticated AI use in our own office is Site24x7’s outage predictions. Site24x7 is bolstered with several AI methods such as forecasting, root cause analysis, anomaly detection, and incident framing. It notifies the right person in cases of high outage probability.
We, at ManageEngine, a division of Zoho Corporation, have added our organization's AI-powered conversational assistant Zia to help you achieve real business impact. We’ve built Zia to help you focus on what you should be doing instead.
Zia plays a supporting role in several of our products, redefining the ways IT teams go about their tasks. Key strengths of Zia are that she integrates with multiple ManageEngine products and provides actionable insights based on the data generated by your entire IT system. Some of Zia’s key AI functionalities include voice assistance, seasonality detection, NLP, forecasting, anomalous behavior detection, and trend detection. All of these are implemented even as relevant privacy regulations are strictly in place.
The Forrester New Wave™:
Chatbots For IT Operations, Q4 2020
Forrester has identified Zia as an ideal starting point for ManageEngine customers who are searching for chatbot support. Being recognized as one of the "providers that matter most," we aim to help IT teams of all sizes and complexities across industries reap the benefits of AI technology.
Our AI capabilities also facilitate many business management operations.
How a user and entity behavior analytics model can adapt to spot anomalies while your organization works remotelyLearn more »
The AI advantage: Use cases and scenarios on how AI will redefine the way IT service desks work.Learn more »
The impact of machine learning on ITSM: 5 ways IT help desks could benefit from machine learningLearn more »
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Thanks to AI, parking is no longer an issue at our company headquarters. We manage parking spots at our large corporate garage with the help of our in-house AI. AI capabilities like object recognition, object detection, OCR, and other sophisticated deep learning tools are used to process the data streams from hundreds of cameras to recommend the best available parking spots for employees and visitors. AI is also used to identify bad drivers (e.g., driving in the wrong direction) and those with poor etiquette (e.g., parking crookedly and occupying two parking spots).