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AI capabilities that are unified service management (USM)-specific in ManageEngine solutions enable organizations to deliver better service experience, optimize enterprise and IT service delivery operations intelligently, without excessive cost and implementation overheads. A wide range of AI-powered features including Ask Zia, an LLM-style, conversational virtual support agent, prompt-based workflow generation, and GenAI-powered reply and response generation ensure that all key personas including end users, process owners and technicians amplify their productivity with superior service experiences.

We provide a choice of LLMs including Zia LLM (powered by open-source foundational models), Azure OpenAI, and ChatGPT to power various AI capabilities in our USM platform.

Using our AI-powered USM solutions, your team can:

Deliver instant, tailored support to employees

• Power up self-service with Ask Zia, the LLM-style conversational virtual agent that understands context and delivers instant answers.
• Put enterprise knowledge within reach with RAG-powered solution recommendations.
• Guide end users with intuitively flowing, predefined conversations.

Empower technicians by accelerating their daily work

• Break free of endless busy work—Zia can triage tickets, assign technicians, analyze end-user sentiment, auto-approve tickets, and more.
• Get up to speed with conversation summaries and generate replies, ticket descriptions, checklists, email notifications, and more with Zia.
• Build service desk artifacts like post-incident reviews, resolutions, and KB solutions.
• Spend less time searching for tickets or answers, simply Ask Zia and resolve issues faster.

Help process owners lead and manage the service desk

• Generate ready-to-run ITSM workflows from simple prompts, flow diagrams, or even sketches.
• Steer clear of disruptions by predicting IT problems and change risk levels.
• Get step-by-step guidance from Ask Zia to configure ServiceDesk Plus.
• Generate code for both bespoke automations and form-level customizations.
• Discern insights faster with prompt-driven report and dashboard generation.
• Measure the usage and adoption of AI-driven USM capabilities; from token consumption to sentiment summaries and prediction volumes.

Measure and track AI adoption with the Zia dashboard

Security information and event (SIEM)-specific AI capabilities in ManageEngine solutions enable security teams to stay ahead of evolving threats through intelligent detection, investigation, and response. Log360 integrates UEBA to flag anomalous user behavior and applies dynamic risk scoring to prioritize alerts based on potential impact. Zia Insights distills complex event data into plain-language summaries, while generative AI delivers contextual intelligence that outlines the who, what, when, and how of each incidents helping analysts make faster, more informed decisions.

By mapping threats to the MITRE ATT&CK® framework, visualizing attack chains in real time, and providing actionable remediation guidance, AI enhances threat visibility and shortens response cycles. These capabilities allow your SOC to operate with greater precision, resilience, and confidence in defending against today’s sophisticated attacks.

Using our AI-powered SIEM solutions, your team can:

Detect anomalies with risk-based UEBA

• Profile users and entities to establish dynamic baselines of normal behavior.
• Detect high-risk anomalies like lateral movement, privilege abuse, and impossible travel.
• Assign contextual risk scores to prioritize users and entities exhibiting suspicious activity.
• Cut alert fatigue by grouping related anomalies and ranking them by risk.
• Accelerate investigations with enriched context, including timelines, peer comparisons, and linked alerts.

Simplify investigations with Zia Insights and contextual alerting

• Summarize incidents, alerts, and logs in plain language to cut noise and surface key insights.
• Correlate events with the MITRE ATT&CK framework for contextual adversary behavior.
• Visualize attack progression with auto-generated timelines and entity insights.
• Prioritize response with environment-specific remediation recommendations.

Zia Insights translates complex event data into clear, actionable insights

AI and ML capabilities in ManageEngine’s identity and access management (IAM) solutions empower IT teams to enhance security through intelligent automation and data-driven threat detection. These technologies analyze historical data to predict potential security incidents and recommend appropriate mitigation actions, helping organizations maintain robust security postures while improving operational efficiency.

Through informed, consistent, and compliant access decisions, AI reduces manual workloads, enhances operational efficiency, and reinforces a strong Zero Trust posture across the organization.

Using our AI-powered IAM solutions, your team can:

Streamline access and secure resources with intelligent IAM systems

• Detect unusual user activity such as logins at odd hours, repeated failed attempts, or abnormal file deletions using ML algorithms that identify subtle behavioral shifts.
• Leverage score-based risk assessment that provides visibility into threats by assigning risk scores to users and entities, helping determine which threats merit investigation.
• Use Zia AI and Zia Insights to execute AD management tasks, analyze group memberships, uncover privileged groups, and generate peer-based anomaly reports—all through natural language commands.
• Receive intelligent access recommendations that align user permissions with peers’ access patterns, ensuring secure, consistent, and efficient provisioning.

Zia access insights

ManageEngine’s AI-driven IT operations management (ITOM) and observability solutions provide full-stack observability (FSO) across applications, devices, and network infrastructure and deliver a unified view of performance and dependencies. Built-in AI detects congestion, latency, and anomalies in real time to optimize traffic flow, predict failures, and prevent outages before they impact users. Routine tasks like provisioning and configuration are automated to boost efficiency and ensure faster, error-free service delivery.

With predictive maintenance, intelligent resource planning, and advanced analytics, IT teams can strengthen security, reduce downtime, and make data-driven decisions that enhance performance, reliability, and user experience.

Using our AI-powered FSO solutions, your team can:

Proactively detect issues and drive smarter decisions

• Cut through noise with AI-driven alert correlation that filters data, unifies insights, and prioritizes critical issues for faster response.
• Reduce alert fatigue with adaptive AI thresholds that learn from historical trends, auto-adjust baselines.

Accelerate remediation and prevention

• Gain complete visibility with automated reports that track performance, availability, and configurations to optimize IT health.
• Automate fault resolution with AIOps workflows and real-time topology mapping to accelerate remediation and ensure reliability.

Optimize resource usage and forecast performance metrics

• Proactively optimize resources with AI-powered capacity forecasting to cut costs and prevent performance bottlenecks.

Correlate events to analyze root causes

• Leverage domain-aware and causal AI to correlate events, map dependencies, and trace impact paths pinpointing root causes and accelerating resolution.

Get Gen AI powered insights and automations

• Leverage Gen AI capabilities for expediting data analysis and quicker insights.
• Use natural-language prompts to generate PowerShell scripts, Docker commands, and automation snippets instantly.
• Access helpful snippets from help documents and knowledge bases.

Event correlation and causal analysis in Site24x7

ManageEngine’s unified endpoint management and security (UEMS) solutions harness the power of AI to make endpoint management faster, smarter, and more secure. With intelligent automation and predictive analytics, IT teams can proactively resolve issues, enhance remote troubleshooting, and optimize device health. AI-powered behavioral engines detect and neutralize emerging malware and zero-day ransomware threats even before patient zero, while smart web filters minimize exposure to malicious or unproductive sites.

Machine learning models forecast potential problems by tracking key device health indicators and triggering proactive alerts before disruptions occur. By automating vulnerability prioritization and contextual app grouping, AI streamlines patching, strengthens security posture, and reduces the attack surface.

Using our AI-powered UEMS solutions, your team can:

• Resolve issues faster with AI-powered remote support.
• Detect and defeat unknown malware with an AI-driven behavioral engine.
• Neutralize zero-day ransomware using ML models that spot malicious patterns before patient zero.
• Reduce exposure to malicious and restricted websites by blocking webpages accessed by your employees with our smart AI filters instead of manually adding them to the block list.
• Anticipate issues before they disrupt work with ML-based monitoring that predicts device health failures and triggers proactive alerts.
• Automate vulnerability prioritization with AI that evaluates risk and flags high-priority vulnerabilities to shrink your attack surface.
• Supercharge endpoint insights with AI to turn data into action by automating workflows, generating scripts, and accelerating outcomes.

AI-based behavior detection: Malware protection

ManageEngine’s AI-powered IT analytics solution transforms raw IT data into real-time intelligence for faster, smarter decisions. Built for modern IT, it unifies data across systems to deliver real-time visibility, AI-driven insights, and strategic decision-making.

By combining agentic AI, decision intelligence, and GenAI, it empowers enterprises to unearth underlying IT dependencies and inefficiencies, implement corrective strategies, and optimize performance across the IT stack. Ask Zia, the conversational AI, provides immediate insights, root cause analysis, and outcome predictions through natural interactions, no coding required.

With LLM-driven analytics and AI orchestration, real-time intelligence become automated workflows, enabling proactive, adaptive, and data-driven IT operations that accelerate resolution and amplify business impact.

Using our AI-powered IT analytics solutions, your team can:

Achieve smarter, faster, and autonomous IT operations

• Supercharge IT intelligence with LLMs that analyze complex data and deliver real-time, actionable insights.
• Orchestrate agentic AI workflows by turning live IT metrics into intelligent triggers for automated actions.
• Accelerate decision-making with AI-driven strategies that eliminate bottlenecks and prioritize key fixes.
• Get instant, code-free insights through natural conversations with Zia that reveal root causes and predict outcomes.
• Experience contextual intelligence across all IT apps with adaptive, AI-powered insights for smarter, faster operations.

Expedite IT outcomes with powerful advanced analytics

• Run complex analyses with tailored, no-code ML models for precise, actionable IT insights.
• Accelerate root cause analysis by uncovering key drivers behind inefficiencies and getting real-time fixes.
• Precisely predict outages and trends by combining historical data with real-time influencing metrics.
• Detect anomalies early with AI that flags true risks, reduces false positives, and speeds up resolution.
• Spot vulnerabilities, recurring issues and inefficiencies faster with ML-driven clustering.

Contextual recommendations with Spotlight

ManageEngine’s low-code platform accelerates custom solution development with AI-driven intelligence at every step. Zia turns ideas into fully functional apps complete with forms, reports, dashboards, and workflows by using just a prompt, sketch, or diagram. No-code AI models predict trends, detect anomalies, and automate actions based on patterns or user behavior.

Agentic AI enables autonomous decision-making through natural language instructions, while built-in sentiment analysis, OCR, and text classification enhance context and accuracy. With multilingual support, intelligent chatbots, and smart data entry, teams can create adaptive, conversational, and insight-rich apps faster than ever before.

Using our AI-powered low-code app development solutions, your team can:

• Build smart apps with Zia by turning prompts or sketches into complete, functional apps.
• Predict outcomes and detect anomalies using no-code AI models customized for your data.
• Automate workflows intelligently with AI that responds to behavior and predictive inputs.
• Create AI agents that act autonomously to analyze, decide, and perform complex tasks.
• Extract key data automatically from documents and images with OCR and AI vision.
• Enable conversational experiences through Zia-powered chatbots that understand natural language.

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