Connect to IT apps, import data from databases, and gain insight into all facets of your IT.
An ever-increasing pile of IT tickets can be intimidating for any service desk. Regardless of whether these tickets were created over time or were the result of a massive outage, our list of curated hacks can help you reduce your ticket volume.
Network operations centers (NOC) are powerhouses that keep businesses operational. However, they are also notoriously chaotic. This e-book is a handy guide for NOC personnel to learn to tackle the chaos, and create seamless and systematic operations centers.
Clarifications on specific product features
Guidance in building custom reports
Detailed answers to specific questions
Help with modifying existing reports to match your needs
Save hours of your time and find the insights you need. Analytics Plus integrates seamlessly with several popular IT applications and offers prebuilt reports and dashboards to help you get started with analytics right away. Slice and dice data, drill down to view details, and customize these reports to create your own KPIs or metrics.
Analytics Plus features a built-in AI-assistant that enables anyone in the organization from the CTO and network operations center (NOC) teams to help desk managers, front-line technicians, and support engineers to ask or type questions, and get instant responses in the form of rich visualizations.
Now you can confidently plan your IT budget or staffing requirements, and prepare for sudden changes in your business. Analytics Plus' powerful forecasting algorithm analyzes historical data to predict accurate forecasts for the future.
Staying abreast of changes in your data will no longer be a hassle. You can set up threshold-based alerts for important events and notify relevant stakeholders; for example, when SLA compliance dips below 95 percent or daily backlogs crosses 100. Alerts will be sent via email and in-app notifications.
Bring in data hosted in the cloud or on-premise databases. Import from web feeds, spreadsheets, and flat files like Microsoft Excel, CSV, HTML, JSON, XML etc., as well as from cloud drives such as Box, Dropbox, Google Drive, and OneDrive. Analytics Plus will auto-analyze your data to create impactful reports in seconds. No technical expertise required.
Blend and merge data from multiple sources that you want to analyze together. For example, you can combine data from infrastructure monitoring applications and help desk applications to measure the true impact of network outages on various organizational units.
Export, email, embed, and publish visualizations, and schedule reports or dashboards for bulk sharing. Use fine-grained access controls and maintain complete control over who can view or interact with your data.
You can also use Analytics Plus' in-line comments to tag other users and collaborate contextually in real time.
Better manage your service queue and increase operational efficiency.
Learn more...Get a complete overview of all managed accounts under one roof.
Learn more...Empower your help desk staff with insights so they can deliver extraordinary services.
Learn more...Enhance customer experiences with advanced analytics.
Learn more...Get vital data to secure all your corporate devices.
Learn more...Analyze mobile audit history and discover security risks faster.
Learn more...Gain actionable insight to prioritize patch deployment.
Learn more...Gain powerful insights into your network performance.
Learn more...Make strategic decisions by analyzing app monitoring data.
Learn more...Analyze user behavior and secure your privileged accounts.
Learn more...Optimize project execution armed with the right insights.
Learn more...Track important help desk metrics and make informed decisions.
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