Introducing advanced analytics for ServiceDesk Plus Cloud

Analytics Plus, ManageEngine's AI-enabled analytics solution, seamlessly integrates with ServiceDesk Plus cloud and comes with prebuilt dashboards that offer instant insight into critical help desk metrics.

Using Analytics Plus, ServiceDesk Plus users can track hardware and software usage, plan budgets, track ticket journeys, optimize infrastructure spending, increase agent productivity, and ensure compliance with service-level agreements (SLAs).

View live dashboards

  • Click to view live dashboard CIO Dashboard
  • Click to view live dashboard Assets that Need Attention
  • Click to view live dashboard Technician History

Unbox instant value with out-of-the-box reporting

Analytics Plus offers over 400 ready-made reports and dashboards built on ITILĀ®-acclaimed KPIs and metrics to help users easily track help desk performance. The drag-and-drop UI makes it easy for users to customize reports and dashboards.

Unbox instant value with out-of-the-box reporting

Enable IT staff to generate instant reports using AI

Need to track ticket history, view asset expenses, or monitor critical KPIs? Just ask Zia, ManageEngine's conversational AI assistant. Zia provides instant responses in the form of reports. You can add more details to your original questions and dig deeper into your data.

Enable IT staff to generate instant reports using AI

Cut down on time taken to make decisions with automated insights

Spend less time interpreting reports; instead, use that time to work on auto-generated insights. Analytics Plus provides narrative insights on less obvious anomalies in your help desk data.

Cut down on time taken to make decisions with automated insights

Unify IT analytics by blending data from several modules and applications

Collate data from several ServiceDesk Plus modules into a single dashboard to understand your service desk as a whole. Blend data from ServiceDesk Plus and other IT applications such as Desktop Central to get a unified view of IT. Analytics Plus offers blended analytics between ServiceDesk Plus and Desktop Central.

IUnify IT analytics by blending data from several modules and applications

Pave the way forward using forecasting and scenario analysis

Visualize the future and prepare to achieve desired business outcomes regardless of external or internal factors. Use scenario analysis to analyze a wide range of possible futures and prepare to take advantage of unexpected opportunities.

Pave the way forward using forecasting and scenario analysis

Share insights and collaborate with your team in real time

Share rich visualizations and involve everyone in the decision-making process. Enhance collaboration with real-time report commenting, tag users, highlight specific sections in a report, and discover solutions to critical issues together.

Share insights and collaborate with your team in real time

Get alerts into your data wherever you are

Get email or in-app notifications when data meets or exceeds predefined conditions, i.e., when SLAs drop below 95% or backlogs exceed 100 per day.

Get alerts into your data wherever you are
Note: Modules supported for Analytics Plus' integration with ServiceDesk Plus cloud: Incidents, Tasks, Users, Change, Projects, and Asset management.

Supported modules

  • Incidents

    Improve incident responses, and plan to minimize recurring incidents.

  • Request history

    Visualize request timeline, and get clues into what's causing hold-ups.

  • Asset

    Gain deeper insight into your enterprise's infrastructure assets.

Download Analytics Plus to get a holistic view of your IT.

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