Advanced analytics for ServiceDesk Plus (Cloud and On-premises)

Analytics Plus, ManageEngine's AI-enabled analytics solution, seamlessly integrates with ServiceDesk Plus (cloud and on-premises) and comes with prebuilt dashboards that offer instant insight into critical help desk metrics.

Using Analytics Plus, ServiceDesk Plus users can track hardware and software usage, plan budgets, track ticket journeys, optimize infrastructure spending, increase agent productivity, and ensure compliance with service-level agreements (SLAs).

View live dashboards

  • Click to view live dashboard CIO Dashboard
  • Click to view live dashboard Assets that Need Attention
  • Click to view live dashboard Technician History
  • Click to view live dashboard Systems Dashboard

Do away with query-based reporting with out-of-the-box reports

Analytics Plus offers over 400 ready-made reports and dashboards built on ITIL-acclaimed KPIs and metrics to help users easily track help desk performance. The drag-and-drop UI makes it easy for users to customize reports and dashboards.

Do away with query-based reporting with out-of-the-box reports

Effortlessly track critical metrics using AI

Need to track ticket history, view asset expenses, or monitor critical KPIs? Just ask Zia, ManageEngine's conversational AI assistant. Zia provides instant responses in the form of reports. You can add more details to your original questions and dig deeper into your data.

Effortlessly track critical metrics using AI

Cut down decision-making time by 80% with automated insights

Spend less time interpreting reports; instead, use that time to work on auto-generated insights. Analytics Plus provides narrative insights on less obvious anomalies in your help desk data.

Cut down decision-making time by 80% with automated insights

Get a complete view of your IT with unified analytics

Collate data from several ServiceDesk Plus modules into a single dashboard to understand your service desk as a whole. Blend data from ServiceDesk Plus and other IT applications such as Desktop Central to get a unified view of IT. Analytics Plus offers blended analytics between ServiceDesk Plus and Desktop Central.

Get a complete view of your IT with unified analytics

Predict trends and run simulations to identify the best options

Visualize the future and prepare to achieve desired business outcomes regardless of external or internal factors. Use scenario analysis to analyze a wide range of possible futures and prepare to take advantage of unexpected opportunities.

Predict trends and run simulations to identify the best options

Share insights and collaborate with your team in real time

Share rich visualizations and involve everyone in the decision-making process. Enhance collaboration with real-time report commenting, tag users, highlight specific sections in a report, and discover solutions to critical issues together.

Share insights and collaborate with your team in real time

Be the first to get notified of changes wherever you are

Get email or in-app notifications when data meets or exceeds predefined conditions, i.e., when SLAs drop below 95% or backlogs exceed 100 per day.

Be the first to get notified of changes wherever you are
Note:
  1. Modules supported for Analytics Plus' integration with ServiceDesk Plus on-premises: Incidents, Tasks, Users, Change, Projects, Asset management, Request history, Service Catalog, Solutions, and Survey.
  2. Modules supported for Analytics Plus' integration with ServiceDesk Plus cloud: Incidents, Tasks, Users, Change, Projects, and Asset management.

Supported modules

  • Incidents

    Improve incident responses, and plan to minimize recurring incidents.

  • Request history

    Visualize request timeline, and get clues into what's causing hold-ups.

  • Asset

    Gain deeper insight into your enterprise's infrastructure assets.

Download Analytics Plus to get a holistic view of your IT.

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