# Advanced analytics for Zendesk | Analytics Plus With Analytics Plus for Zendesk, you gain the insights you need to deliver the best support experiences to your end users. Analyze support processes, measure agent performance, and gain vital clues to improve the overall quality of your services. ![Analyze unusual user behavior](https://www.manageengine.com/analytics-plus/images/zendesk/zendesk-bannr.png) ## Help Desk Dashboards ### HelpDesk Overview ![HelpDesk Overview](https://www.manageengine.com/analytics-plus/images/zendesk/dashboard-zendesk1.svg) ### Customer Analytics Dashboard ![Customer Analytics Dashboard](https://www.manageengine.com/analytics-plus/images/zendesk/dashboard-zendesk2.svg) ### Deadline Compliance Dashboard ![Deadline Compliance Dashboard](https://www.manageengine.com/analytics-plus/images/zendesk/dashboard-zendesk3.svg) ### NPS Overview ![NPS Overview](https://www.manageengine.com/analytics-plus/images/zendesk/dashboard-zendesk4.svg) ## Benefits of integrating Analytics Plus with Zendesk ### Get set! Go! with custom-made reports for Zendesk Analytics Plus comes with prebuilt reports and dashboards to help you effortlessly track ticket inflow, deadline compliance, Net Promoter Scores, agent performance, and more. You can also customize these prebuilt reports to create your own metrics and KPIs. ![Get set! Go! with custom-made reports for Zendesk](https://www.manageengine.com/analytics-plus/images/zendesk/zendesk1.png) ### Predict help desk workload accurately Your ability to deliver great customer experiences depends on how well you can predict future service requirements. With Analytics Plus' robust forecasting engine, you can easily predict incoming ticket flow and prepare your help desk to tackle seasonal surges in ticket volumes. ![Predict help desk workload accurately](https://www.manageengine.com/analytics-plus/images/zendesk/zendesk2.png) ### Make faster data-driven decisions using AI You don't have to be a data expert to gain insight into your help desk. Now you can ask or type a question and Zia, Analytics Plus' AI-assistant, instantly responds with rich visualizations that can help you make data-backed decisions quickly. ![Make faster data-driven decisions using AI](https://www.manageengine.com/analytics-plus/images/zendesk/zendesk3.png) ### Blend data from local and cloud sources and applications You can bring data from local and cloud databases, web feeds, and other IT applications into Analytics Plus for analysis. This enables you to gain a unified view of all your data and applications in one console. ![Blend data from local and cloud sources and applications](https://www.manageengine.com/analytics-plus/images/zendesk/zendesk4.png) ### Democratize data for everyone in the organization Email, export, or schedule reports and dashboards in bulk. Create slideshows, and embed reports and dashboards in other applications or local websites for distribtion to a wider audeince. You can also tag other users and share in-app comments for contextual collaboration over your visuals. ![Democratize data for everyone in the organization](https://www.manageengine.com/analytics-plus/images/zendesk/zendesk5.png) ### Keep tabs on your data wherever you are Create threshold-based alerts and get instant in-app or email notifications. For example, when SLA compliance dips below predefined values, incoming ticket volume exceeds the daily average, etc. ![Keep tabs on your data wherever you are](https://www.manageengine.com/analytics-plus/images/zendesk/zendesk6.png) ## Here's what you get with Analytics Plus - Seamless integration - Augmented analytics - Layout-free dashboard builder - Out-of-the-box reporting - AI-driven analytics assistant - Custom formula builder - Customizable reports - Trend forecasting - Unified ITOps analytics - Role-based dashboards - Scenario planning - Real-time collaboration ## Analytics Plus integrates with over 200 applications ### IT operation management | | | | |---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage2.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage3.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage4.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage5.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage6.png) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage7.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage8.png) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage9.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage10.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage11.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage12.svg) | ### Service management | | | | | |---|---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage2.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage8.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage5.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage3.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage6.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage4.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage9.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage7.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage13.svg) | ### IT security | | | |---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security2.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security3.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security4.svg) | ### Endpoint management | | | | |---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage1.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage6.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/rmmc.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage2.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage3.svg) | | | | | ### Project management | | | | |---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/p-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/p-manage2.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/p-manage3.svg) | ### IT financial management | | | |---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage2.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage3.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage4.svg) | ### Business applications | | | | | |---|---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications1.svg) Zoho CRM | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications2.svg) Zoho Creator | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications3.svg) Google Ads | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications4.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications5.png) Ads + Pages | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications6.png) Instagram | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications7.png) Youtube | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications8.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications9.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications10.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications11.png) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications12.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications13.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications14.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications15.svg) | ## Analytics Plus for Zendesk is available for ### Banking [Learn more](https://www.manageengine.com/analytics-plus/it-analytics-for-banking.html) ### Government [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-in-government.html) ### MSP [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-for-msp.html) ### Healthcare [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-in-healthcare.html) ### Education [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-in-education.html) ### E-commerce [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-in-ecommerce.html) ### Manufacturing [Learn more](https://www.manageengine.com/analytics-plus/data-analytics-in-manufacturing.html)