Deliver amazing experiences for your employees across all business functions using insights from Analytics Plus.
Leverage AI-powered analytics to streamline services across all facets of your enterprise, including the IT help desk, HR, travel, legal, facilities, and housekeeping.
Standardize service quality across all departments so employees can get back to work quickly, regardless of the type of service they requested.
Visualize process bottlenecks using over 500 prebuilt reports and dashboards. Slice, dice, drill down, and actively interact with your data to uncover hidden clues that can help you speed up service delivery.
Extend proven IT service management (ITSM) best practices—using standard KPIs and implementing self-service—to other enterprise services, and learn how to manage employee expectations better in non-IT services.
Banish heterogeneous departmental applications such as Excel, Access etc., and centralize all data in one console so people from various business services can benchmark performance against ITSM metrics, and make better business decisions.
Your ability to deliver great customer experiences depends on how well you can predict future service requirements. With Analytics Plus' robust forecasting engine, you can easily predict incoming ticket flow and prepare your help desk to tackle seasonal surges in ticket volumes.
You don't have to be a data expert to gain insight into your help desk. Now you can ask or type a question and Zia, Analytics Plus' AI-assistant, instantly responds with rich visualizations that can help you make data-backed decisions quickly.