# Advanced analytics for incident management

Understand, investigate, and diagnose incidents faster using advanced analytics. Uncover areas of improvement, reduce the volume of incidents, minimize recurring incidents, and manage the complete life cycle of incidents.

![Advanced analytics for incident management](https://www.manageengine.com/analytics-plus/images/sdp-pages/banner-incident-management.svg)

## Dashboards

### Ticket Resolution Dashboard

![Ticket Resolution Dashboard](https://www.manageengine.com/analytics-plus/images/sdp-pages/incident-management-1.svg)

### Incoming Tickets Dashboard

![Incoming Tickets Dashboard](https://www.manageengine.com/analytics-plus/images/sdp-pages/incident-management-2.svg)

### SLA Analysis

![SLA Analysis](https://www.manageengine.com/analytics-plus/images/sdp-pages/incident-management-3.svg)

## Avoid chaos and SLA violation

![Avoid chaos and SLA violation](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-incident-management-img1.svg)

Leverage analytics to critically review incident resolution workflows and identify process-level bottlenecks. Establish quick-response guidelines to resolve incidents within SLAs.

## Reduce recurring incidents

![Reduce recurring incidents](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-incident-management-img2.svg)

Segment incidents by category and use root-cause analysis to determine which underlying problems are causing recurring incidents in each category. Use your findings to take corrective measures and minimize recurring incidents.

## Gear up for high incident volumes

![Gear up for high incident volumes](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-incident-management-img3.svg)

Correlate change implementation and incident volumes. Identify which changes are likely to result in downtime. Provide proactive simulation training for your staff to handle such change-related incidents in future.

## Reduce the impact of showstopping incidents

![Reduce the impact of showstopping incidents](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-incident-management-img4.svg)

Perform impact analysis to understand how major incidents affect business-critical services. Create workarounds to minimize the impact of high-severity incidents and ensure business continuity.

## Here's what you get with Analytics Plus

- Seamless integration
- Augmented analytics
- Layout-free dashboard builder
- Out-of-the-box reporting
- AI-driven analytics assistant
- Custom formula builder
- Customizable reports
- Trend forecasting
- Unified ITOps analytics
- Role-based dashboards
- Scenario planning
- Real-time collaboration