Advanced analytics for ServiceDesk Plus' user surveys

Leverage the end user's perspective to improve your service quality, optimize technician performance, and ensure better process efficiency using advanced analytics for user surveys.

Advanced analytics for ServiceDesk Plus' user surveys

View live dashboards/reports

  • Click to expand User Satisfaction Analysis
  • Click to view live report Best Performing Support Groups
  • Click to view live report Satisfaction Range

Measure staff performance

Analyze feedback from your end users to get a clear picture of your agent performance. Tie agent performance with customer satisfaction scores (CSAT) to create accountability and improve performance.

Measure staff performance
Assess your support strategy

Assess your support strategy

Measure the success of your support strategy by comparing satisfaction ratings from tech savvy (IT, DevOps) with non-tech savvy (HR, finance) user groups. Next, optimize your approach, or create several diverse ones to cater to the different user groups based on their expertise level.

Create new service offerings

Use keyword-based sentiment analysis to discover new services that your end users need; then consider providing them on a long-term or short-term basis after considering all the factors.

Create new service offerings
Improve customer satisfaction

Improve customer satisfaction

Surveys act as an alert system for customer dissatisfaction. Use analytics to zero in on pain points in your service process, and get clues on how to improve those services.

Transform feedback into growth

Continuously measure user satisfaction to keep track of what works and what doesn't. Take action based on survey results, and over time, you'll see continuous improvements in satisfaction ratings.

Transform feedback into growth
Note:

Download Analytics Plus to turn customer survey results into action.

  • By clicking Download Now, you agree to the License Agreement and Privacy Policy