Launching Analytics Plus 5.0

Fuel your IT growth strategy with AI-driven analytics

Existing customer? Upgrade to Analytics Plus 5.0

Explore your data deeper with Zia, the Analytics Plus AI assistant

  • Get narrative interpretations of reports with zero human effort, using Zia Insights.
  • Add follow-up questions to your original question and dig deeper into IT data.
  • Gain accurate forecasts into the future simply by asking a question.
Note: Zia is also available in dashboards.

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Explore your data deeper with Zia, the Analytics Plus AI assistant

Demystify strategic plans with what-if analysis

Run simulations of possible outcomes by factoring in dependencies and driving forces to achieve business objectives with certainty.

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Demystify strategic plans with what-if analysis

Marketplace apps

The Analytics Plus app is now available in ServiceNow and Atlassian marketplace

  • The Analytics Plus app for ServiceNow - Streamline your IT service desk with automated insights from Analytics Plus, now available as a certified app in the ServiceNow marketplace.
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  • The Analytics Plus app for Jira Software - Track projects from start to finish with Analytics Plus, a certified app available in the Atlassian marketplace.
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Strengthened integrations with ManageEngine apps

  • Analytics Plus has solidified its integration with Desktop Central by extending support for Desktop Central's Inventory module.
  • Analytics Plus now supports ServiceDesk Plus' Survey module; this enables users to analyze user surveys objectively and use feedback to fuel growth.
Strengthened integrations with ManageEngine apps

Get a unified view of ServiceDesk Plus and Desktop Central

Blend data from help desk and endpoint management applications to get end-to-end view of IT. Correlate occurrences in your help desk with changes in your endpoints such as the impact of new patches applied on incident volumes and the impact of computers added on incident volume etc.

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Get a unified view of ServiceDesk Plus and Desktop Central

Give life to your IT data with new visualizations

Analyze IT data with striking new visualizations including histograms, 100% stacked bar charts and more.

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Give life to your IT data with new visualizations

Pitch better visual stories using your IT data

  • Add multiple tabs to your dashboards to access all related dashboards in one view.
  • Switch to viewer mode to declutter your chart view for cleaner, easier reading.
  • Apply multiple effects to charts to spot anomalies faster.
Pitch better visual stories using your IT data

Import your data from local databases

Besides existing databases, you can now import data from the following local databases: SQLite, Progress OpenEdge, Hive, Firebird, YugabyteDB, Microsoft Access, and SAP HANA.

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Import your data from local databases

Ensure continuous operations and gain uninterrupted insights

You can now achieve application redundancy by setting up a high availability configuration.

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Ensure continuous operations and gain uninterrupted insights

Import reports as templates

Copy reports as templates from one workspace to another and easily model charts without having to recreate them from scratch.

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Import reports as templates

See what our customers have to say

Analytics Plus has helped increase our service desk productivity and overall responsiveness. We are now able to respond to incidents and service requests faster, resolve more requests, and continuously improvise our processes."


David Whitfield, IT customer services manager, F4 IT Services

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