Launching advanced analytics for ServiceDesk Plus ticket transition history, projects and knowledge base modules.

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Understand the history of your tickets.

Accurately view a timeline of tickets and the technicians who worked on them. Identify hold-ups that stall tickets, and modify workflows to improve SLA compliance.

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Deliver IT projects on time.

Plan and control all facets of your IT projects, right from planning, resource allocation, execution, monitoring, and measurement to reporting, from a single console.

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Promote self-service help desks.

Contextually evaluate knowledge base solutions for usefulness. Identify popular topics, create more articles and solutions, and promote a culture of self-help.

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Note: Existing Analytics Plus users should upgrade to Analytics Plus build 3950 and ServiceDesk Plus build 9422 to enable these reports.

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