# Launching advanced analytics for ServiceDesk Plus MSP's ticket history, projects and knowledge base modules.

![Launching advanced analytics for ServiceDesk Plus MSP's ticket history, projects and knowledge base modules.](https://www.manageengine.com/analytics-plus/images/sdp-pages/aplus-sdp-index-banner.png)

## Understand the history of your tickets.

Accurately view a timeline of tickets and the technicians who worked on them. Identify hold-ups that stall tickets, and modify workflows to improve SLA compliance.

[Learn More](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-ticket-history.html)

## Deliver IT projects on time.

Plan and control all facets of your IT projects, right from planning, resource allocation, execution, monitoring, and measurement to reporting, from a single console.

[Learn More](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-project-management.html)

## Promote self-service help desks.

Contextually evaluate knowledge base solutions for usefulness. Identify popular topics, create more articles and solutions, and promote a culture of self-help.

[Learn More](https://www.manageengine.com/analytics-plus/analytics-for-servicedesk-plus-knowledge-base-management.html)

## Watch the video to learn more.

[![Learn why our customers love using Analytics Plus](https://www.manageengine.com/analytics-plus/images/sdp-pages/sdp-launching.png)](https://www.youtube-nocookie.com/embed/eA6K4Sy_CrA?rel=0;autoplay=1)

![Video thumbnail](https://www.manageengine.com/analytics-plus/images/itsm-video-thumb_1.png)

## Note for existing users:

To enable these modules, make sure your applications are in the following builds:

- **For ServiceDesk Plus users:**  
  [Analytics Plus build 3950 or above](https://www.manageengine.com/analytics-plus/service-packs.html) and  
  [ServiceDesk Plus build 9422 or above](https://www.manageengine.com/products/service-desk/service-packs.html)

- **For ServiceDesk Plus MSP users:**  
  [Analytics Plus build 4260 or above](https://www.manageengine.com/analytics-plus/service-packs.html) and  
  [ServiceDesk Plus MSP build 9218 or above](https://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html)