# Beyond performance: A guide to measuring your IT technicians' skillsets | Analytics Plus e-book

![How to measure the skillsets of your IT technicians accurately](https://www.manageengine.com/analytics-plus/images/e-book-on-measuring-technician-skillsets.png)

## How to measure the skillsets of your IT technicians accurately

Technician performance dashboards can show recent job performance, but they don't assess a technician's competence or expertise in addressing diverse help desk challenges. A technician's effectiveness is tied closely to their skills, and recognizing this is vital for unlocking their potential and elevating overall team performance.

### This e-book covers:

- Distinguishing performance measurement from skill assessment.
- Multiple ways to evaluate technician skillsets.
- Linking each skill to different help desk facets.
- Strategies for enhancing overall team productivity.

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