The IT help desk environment is incredibly challenging as it's the go-to destination for end users when anything goes wrong. It makes the IT help desk a high-pressure, high-impact, and high-stress environment where technicians are constantly firefighting and unable to express their challenges.
Download our e-book to discover six ways analytics can help you get a realistic picture of your help desk's performance, so you can see if your help desk is struggling.
Get a realistic picture of your IT help desk's workload.
Shine a light on your help desk team's performance to know if team members are struggling with the overwhelming workload.
Focus on end-user feedback to spot areas that need improvement in your help desk.
Leverage analytics to identify underlying problems that add to your help desk workload.
Deploy analytics to measure the value that IT brings to the organization in terms of productivity, quality, throughput, predictability, and financials.
Ascertain when your help desk needs to switch to crisis mode with the help of scenario planning.