ManageEngine - Enterprise IT Management

ManageEngine Fact Sheet:

Available today, Analytics Plus for ITSM supports integration with ManageEngine ServiceDesk Plus to deliver out-of-the-box ITSM analytics that can help organizations using ServiceDesk Plus improve their IT service delivery capabilities.

Analytics Plus for ITSM features over 100 reports and dashboards built on more than 80 KPIs.Without the hassle of writing database queries, users can drill down to complex ITSM data sets and view dashboards and reports on:

  • SLA compliance rates
  • IT service responsiveness
  • IT costs and spending
  • IT team efficiency
  • service backlogs and much more

In addition to the dashboards and reports above, Analytics Plus for ITSM offers users all of the standard Analytics Plus functionality, including:

  • Auto-analysis – This feature enables Analytics Plus to intelligently read data that users import and automatically run correlation logic to generate dashboards instantly.
  • Slideshow – This unique feature lets presenters share their reports in the form of slideshows.
  • The features, functions and key benefits noted in the related press release,“ManageEngine Launches into Self-Service IT Analytics Market.”

Analytics Plus is licensed based on the number of users accessing it and is available in two editions. The Personal edition is free to use, whereas the Professional edition starts at an annual subscription cost of $1,995 per year, which includes two users and comes with a 30-day, free trial.

Additional users are priced under $200 per user per year. Perpetual buy-out licenses and OEM white-labeling options are also available.

Analytics Plus functionality is available as a cloud service via Zoho Reports. Going forward, Analytics Plus will support integration with other ManageEngine products and third-party solutions to offer deeper analytical insights in the areas of ITSM, IT operations and IT security.

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