Sharing Diagnostic Information
Should you choose to send this information, the following details are sent as part of the request:
Edition - This tells us if you are running the Professional or the Personal edition of ManageEngine Analytics Plus.
Build Number - This is the release version of the product.
Account - The name of the company which owns the copy of the product. For evaluation users, this will say ZOHO Corp.
License Type - Tells us if you are using a paid version, evaluation version or the free version of ManageEngine Analytics Plus.
License Expiry Date or Eval Days Left - The date when the current license expires or when the trial period ends.
Application Running Since - Time at which the application was last restarted.
OS details: OS type, version & architecture (32 or 64 bit).
Heap Memory Details - JVM's Heap Memory usage of the Analytics Plus application
DB Sizes - Space occupied by ManageEngine Analytics Plus' database, on disk.
Browser Version - Type & version of the web browser used to access ManageEngine Analytics Plus, when the request is raised.
Latest Log file - Only the latest file to avoid large attachments and latency.