# Downloadable report bundles | Analytics Plus ## Introducing report bundles for ServiceDesk Plus We've made several strides in making analytics accessible to all. With report bundles, which are prebuilt blueprints of indispensable help desk KPIs, powerful visualizations are merely seconds away. Simply download the report bundle, and revolutionize your ITSM game! Preview the **reports** in this bundle. --- ## Performance Bundle (27 Reports) ### General #### Request Closure Deficit ![Request Closure Deficit](https://www.manageengine.com/analytics-plus/images/report-bundles/img-1.svg) Are your technicians falling behind on resolving incoming requests? This visualization helps you identify such instances by tracking closure deficit, which is the difference between the number of created and closed requests each month. #### Task Closure Deficit ![Task Closure Deficit](https://www.manageengine.com/analytics-plus/images/report-bundles/img-2.svg) Gain insight into the extent to which your technicians are lagging in completing tasks by examining a weekly report that reveals the volume of backlog accumulation. #### Last Activity Buckets ![Last Activity Buckets](https://www.manageengine.com/analytics-plus/images/report-bundles/img-3.svg) Streamline the request resolution process by understanding and overcoming request backlogs. This visualization categorizes pending requests based on their last updated time, which is beneficial in identifying request pileups. #### Hours Spent per Request ![Hours Spent per Request](https://www.manageengine.com/analytics-plus/images/report-bundles/img-4.svg) In addition to monitoring the average resolution time of requests, analyze the number of hours technicians allocate to each request to identify how they distribute their time throughout the day. #### Change and Request Correlation ![Change and Request Correlation](https://www.manageengine.com/analytics-plus/images/report-bundles/img-5.svg) Understand the correlation between change implementation and request volume. This helps managers identify if change implementations are driving request volumes, or if they're improving productivity as a result of lesser incidents raised. ### SLA Compliance #### Weekly SLA Tracker ![Weekly SLA tracker](https://www.manageengine.com/analytics-plus/images/report-bundles/img-6.svg) In addition to monitoring category-wise SLA compliance on a weekly basis, this visualization also computes the variation in compliance rates across each week. This sheds valuable insight into resolution improvements and quickly catches setbacks. #### SLA Violation Tracker ![SLA violation tracker](https://www.manageengine.com/analytics-plus/images/report-bundles/img-7.svg) Focus on identifying the requests that are on the verge of breaching their SLA within the next two hours, enabling you to make a final effort to resolve them promptly and prevent any further decline in SLA compliance. #### SLA Anomalies ![SLA anomalies](https://www.manageengine.com/analytics-plus/images/report-bundles/img-8.svg) Helps managers identify specific days of the week where SLA compliance takes a hit. This can point to underlying trends in request resolution that can be targeted to improve overall compliance. #### SLA and On-Hold Time Correlation ![SLA and OnHold Time correlation](https://www.manageengine.com/analytics-plus/images/report-bundles/img-9.svg) Are your technicians placing requests on hold so they can provide resolutions before the timer runs out? Understand the impact on-hold time has on SLA compliance using this insightful visualization. #### Ageing Summary ![Ageing summary](https://www.manageengine.com/analytics-plus/images/report-bundles/img-10.svg) Move over, generic aging reports. This powerful visualization provides an overarching analysis of requests based on their age in the help desk, ensuring managers stay on top of backlogs and SLA violations. ### Technician Performance #### Overall Tech Performance ![Overall tech performance](https://www.manageengine.com/analytics-plus/images/report-bundles/img-11.svg) Looking for a single window to track technicians' work completion across all ITSM modules? Trying to quantify improvements in technician performance? This analysis is all you need. #### Stale Requests ![Stale requests](https://www.manageengine.com/analytics-plus/images/report-bundles/img-12.svg) Nothing irks an end user more than delayed resolutions. Hone in on unresolved requests that haven't been worked on in a while, a.k.a. stale requests, and boost customer satisfaction rates. #### Unassigned Time Over the Years ![Unassigned time over the years](https://www.manageengine.com/analytics-plus/images/report-bundles/img-13.svg) A good way to improve your ticket assignment workflow is by understanding variations in request unassigned time. Increasing values point to a need for improvement in auto-routing practices or for proactiveness amongst technicians. #### Tech Load Share ![Tech Load Share](https://www.manageengine.com/analytics-plus/images/report-bundles/img-14.svg) The benefits of understanding technician contribution to the team's workload is endless. You can avoid burnout by working towards a balanced workload and zero in on slackers within the team. #### Timespent On-Hold ![Timespent on-hold](https://www.manageengine.com/analytics-plus/images/report-bundles/img-15.svg) Requests are often placed on hold while waiting for a response from the user. But sometimes, they're also placed on hold to avoid the SLA timer from running out. Catch both instances using this insightful visualization. #### Avg Time to Pick Up Requests ![Avg time to pick up requests](https://www.manageengine.com/analytics-plus/images/report-bundles/img-16.svg) Understand technician proactiveness by tracking requests' average time spent in the unassigned state. Haven't configured auto-routing? This analysis is then a key weapon in your arsenal and helps you monitor and improve request assignments. ### Customer Satisfaction #### Periodic Trend of Factors Affecting Satisfaction Scores ![Periodic Trend of Factors Affecting Satisfaction Scores](https://www.manageengine.com/analytics-plus/images/report-bundles/img-17.svg) Quantify the impact various help desk events have on a user's overall satisfaction. Identify practices that leave a bigger mark on satisfaction scores and work towards their remediation. #### Categories with Deteriorating Satisfaction Scores ![Categories with Deteriorating Satisfaction Scores](https://www.manageengine.com/analytics-plus/images/report-bundles/img-18.svg) Discern problem areas in your help desk by identifying categories where users are consistently unhappy. Employ targeted strategies to improve resolution quality in these avenues and boost overall satisfaction. #### Most Critical Feedback ![Most Critical Feedback](https://www.manageengine.com/analytics-plus/images/report-bundles/img-19.svg) This analysis provides nuanced insights into the individual requests and technicians that received the lowest satisfaction scores. #### Request Volume and Satisfaction Correlation ![Request Volume and Satisfaction Correlation](https://www.manageengine.com/analytics-plus/images/report-bundles/img-20.svg) Is an increase in request volume impacting your end users' productivity and satisfaction? This analysis uncovers this correlation and helps you identify if additional IT staff are required. #### Top Contributors to Low Satisfaction Rates ![Top Contributors to Low Satisfaction Rates](https://www.manageengine.com/analytics-plus/images/report-bundles/img-21.svg) Leverage this analysis to identify technicians who receive the lowest satisfaction rating on the team and bring down the overall average ratings. ### Asset Management #### Software Installation Tracker ![Software Installation Tracker](https://www.manageengine.com/analytics-plus/images/report-bundles/img-22.svg) Monitor the daily software installations to catch illegal software usage promptly and implement remediation steps to overcome cybersecurity breaches or data loss. #### Productivity Lost due to Workstation Repairs ![Productivity Lost due to Workstation Repairs](https://www.manageengine.com/analytics-plus/images/report-bundles/img-23.svg) Understand the dollar value of productivity loss when assets break and remain unrepaired. #### IT Spend Tracker ![IT Spend Tracker](https://www.manageengine.com/analytics-plus/images/report-bundles/img-24.svg) Measure current IT spend against the available budget to ensure you do not exceed allocated funds. #### Asset Acquisition Pace ![Asset Acquisition Pace](https://www.manageengine.com/analytics-plus/images/report-bundles/img-25.svg) Understand the pace at which assets are added to the IT infrastructure and ensure acquisition aligns with business expansion. #### Problematic Assets ![Problematic Assets](https://www.manageengine.com/analytics-plus/images/report-bundles/img-26.svg) Identify troublesome IT assets that directly impede organizational productivity. #### Asset Consumption Forecast ![Asset Consumption Forecast](https://www.manageengine.com/analytics-plus/images/report-bundles/img-27.svg) Streamline IT budgeting with predictions on asset consumption to strategize an accurate IT budget for the upcoming year. --- ## Cost Optimization Bundle (14 Reports) #### IT Budget Wastage ![IT budget wastage](https://www.manageengine.com/analytics-plus/images/report-bundles/img-28.svg) Identify unused software and associated license fees to reduce IT budget wastage. #### IT Spend and Employee Head Count Correlation ![IT spend and employee head count correlation](https://www.manageengine.com/analytics-plus/images/report-bundles/img-29.svg) Uncover whether workforce expansion is driving IT spending or if expenditures stem from break-fix scenarios. #### Average Cost of Repairs by Age Tier ![Average cost of repairs by age tier](https://www.manageengine.com/analytics-plus/images/report-bundles/img-30.svg) Analyze repair costs across asset age tiers to evaluate purchase efficiency. #### Variation in Break-Fix Costs ![Variation in break-fix costs](https://www.manageengine.com/analytics-plus/images/report-bundles/img-31.svg) Assess ROI trends based on increasing or decreasing break-fix expenses. #### Effort-Intensive Asset Categories ![Effort-intensive asset categories](https://www.manageengine.com/analytics-plus/images/report-bundles/img-32.svg) Identify asset categories requiring longer repair times and improve preventive maintenance. #### Mean Time Between Failures ![Mean time between failures](https://www.manageengine.com/analytics-plus/images/report-bundles/img-33.svg) Track asset reliability and optimize maintenance strategies. #### Cost Draining Asset Age Tiers ![Cost draining asset age tiers](https://www.manageengine.com/analytics-plus/images/report-bundles/img-34.svg) Evaluate repair costs by age to determine optimal replacement timing. #### Error-Prone Asset Age Tiers ![Error-prone asset age tiers](https://www.manageengine.com/analytics-plus/images/report-bundles/img-35.svg) Analyze incident volumes across asset age groups to plan cost-effective actions. #### Cost of Repairs ![Cost of repairs](https://www.manageengine.com/analytics-plus/images/report-bundles/img-36.svg) Prioritize replacements based on repair cost trends and operational impact. #### Asset Age and End-User Satisfaction Correlation ![Asset age and end-user satisfaction correlation](https://www.manageengine.com/analytics-plus/images/report-bundles/img-37.svg) Visualize satisfaction scores across asset age tiers to guide replacement decisions. #### IT Projects Estimation Accuracy ![IT projects estimation accuracy](https://www.manageengine.com/analytics-plus/images/report-bundles/img-38.svg) Improve budget allocation accuracy by analyzing estimation patterns. #### Cost Impact of Delayed Projects at $50/Day ![Cost impact of delayed projects at $50/day](https://www.manageengine.com/analytics-plus/images/report-bundles/img-39.svg) Assign a dollar value to project delays and visualize budget wastage. #### Effect of KB Usage in Incident Resolution ![Effect of KB usage in incident resolution](https://www.manageengine.com/analytics-plus/images/report-bundles/img-40.svg) Visualize reductions in work hours when knowledge base solutions are used. #### Mean Time to Repair ![Mean time to repair](https://www.manageengine.com/analytics-plus/images/report-bundles/img-41.svg) Gain insights into technician efficiency in resolving asset issues. --- ## Technician Skillset Bundle (16 Reports) #### Top Ranking Technicians ![Top ranking technicians](https://www.manageengine.com/analytics-plus/images/report-bundles/img-42.svg) Monitor performance improvements and variations over time. #### Top Ranking Technicians by Resolution Skillsets ![Top ranking technicians by resolution skillsets](https://www.manageengine.com/analytics-plus/images/report-bundles/img-43.svg) Rank your team across multiple incident resolution stages. #### Areas of Expertise ![Areas of expertise](https://www.manageengine.com/analytics-plus/images/report-bundles/img-44.svg) Identify categories where technicians deliver shorter resolution times. #### Subject Matter Experts ![Subject matter experts](https://www.manageengine.com/analytics-plus/images/report-bundles/img-45.svg) Discover experts across ticket categories and subcategories. #### Versatility ![Versatility](https://www.manageengine.com/analytics-plus/images/report-bundles/img-46.svg) Identify technicians handling tickets across multiple categories. #### Plugs Delays ![Plugs delays](https://www.manageengine.com/analytics-plus/images/report-bundles/img-47.svg) Spot technicians who ensure prompt resolutions by taking ownership of reassigned tickets. #### High Throughput ![High throughput](https://www.manageengine.com/analytics-plus/images/report-bundles/img-48.svg) Recognize technicians resolving the highest number of assigned tickets. #### Continuous Improvement ![Continuous improvement](https://www.manageengine.com/analytics-plus/images/report-bundles/img-49.svg) Track technicians who continually improve work quality. #### End Users' Favorite ![End users' favorite](https://www.manageengine.com/analytics-plus/images/report-bundles/img-50.svg) Identify technicians delivering prompt and accurate resolutions. #### Promptness ![Promptness](https://www.manageengine.com/analytics-plus/images/report-bundles/img-51.svg) Uncover technicians promoting transparency with timely responses. #### Lowest On-Hold Time ![Lowest on-hold time](https://www.manageengine.com/analytics-plus/images/report-bundles/img-52.svg) Recognize technicians who avoid frequent pauses and extensions. #### High Quality ![High quality](https://www.manageengine.com/analytics-plus/images/report-bundles/img-53.svg) Gauge quality of resolutions by analyzing reopen rates. #### Ability to Work Under Pressure ![Ability to work under pressure](https://www.manageengine.com/analytics-plus/images/report-bundles/img-54.svg) Identify technicians consistently meeting SLAs under tight timelines. #### Ability to Multitask ![Ability to multitask](https://www.manageengine.com/analytics-plus/images/report-bundles/img-55.svg) Rank technicians by their ability to resolve high ticket volumes across categories. #### Ability to Take Ownership ![Ability to take ownership](https://www.manageengine.com/analytics-plus/images/report-bundles/img-56.svg) Recognize technicians resolving assigned tickets without reassignments. #### Ability to Handle Workloads ![Ability to handle workloads](https://www.manageengine.com/analytics-plus/images/report-bundles/img-57.svg) Identify overworked technicians and streamline workload management. --- ## How does it work? 1. Download the required report bundle. 2. Import it into your ServiceDesk Plus workspace in Analytics Plus. 3. Enjoy powerful insights instantly. *Note:* To use report bundles, ensure Analytics Plus on-premise users are on build 5240 or above, and ServiceDesk Plus on-premise users are on build 14000 or above. --- ## Related Links New to Analytics Plus? [Try it for free today!](https://www.manageengine.com/analytics-plus/download.html) By clicking Submit, you agree to processing of personal data according to the [Privacy Policy](https://www.manageengine.com/privacy.html).