Free Webinar

5 measurable skills every IT technician should possess

Maximize service desk efficiency by elevating technician competence

Date & Time

July 31, 2024 2pm AEST | 10am GMT | 10am PST

Presented by:

Nimisha Karnam, Product Marketer, Analytics Plus


The effective operation of a service desk hinges on the proficiency and expertise of its technicians. Elevating your IT technicians' skillsets is indispensable for adapting workflows, refining crisis management protocols, and providing sustained results.

To achieve this, you must first evaluate your team's proficiency accurately and discern vital skills. Insight into your team's unique blend of skills and shortcomings proves invaluable in strategizing improvements to address skill gaps.

This webinar explores five essential skills every IT technician must have, plus effective strategies to quantify and improve them:

  • Technical proficiency
  • Dynamic problem-solving
  • Continuous improvement
  • Proactive user communication
  • Strategic workload management

Choose your session

  • 2pm AEST - (Australia & New Zealand)
  • 10am GMT - (UK & Europe)
  • 10am PST - (US & the Americas)
Please select your Session

See what our customers have to say

Analytics Plus has helped increase our service desk productivity and overall responsiveness. We are now able to respond to incidents and service requests faster, resolve more requests, and continuously improvise our processes."

David Whitfield, IT customer services manager, F4 IT Services