Free Webinar

How to implement continuous service improvement in your help desk

Oct 17, Nov 14 & Dec 12
2pm AEDT | 10am GMT | 10am PST

Presented by Rakesh Jayaprakash, Product Manager, Analytics Plus

Help desk managers have a lot to shoulder. Not only do they have to deliver outstanding services to keep customers happy, they also have to continuously improve the quality of their services to keep up with the evolving needs of customers.
The good news is that continuous service improvement doesn't have to a complete overhaul of your processes. It can be the simple, measured, and phased improvement of your processes and services.

Not convinced yet? Join us a for a 3-part webinar where we'll show how you can easily implement continuous service improvement in your help desk starting with these three areas.

Request resolution time

Part I: Decreasing request resolution time

Learn how to visually compare past request resolution times with the current performance, identify key factors that drag down resolution times and see how you can measure improvements using analytics.

SLA compliance

Part II: Increasing SLA compliance

Learn how to use analytics to compare past SLA percentages, identify triggers that impact SLAs, and improve SLA compliance percentages.

Service delivery

Part III: Improving service delivery

Learn how to identify your base line for service delivery; determine the factors influencing your delivery timelines, and determine areas you can work on to improve service delivery.

Signup for our free webinar today.

Oct 17, Nov 14 & Dec 12

2pm AEDT | 10am GMT | 10am PST

Duration 30 mins

About Speaker

Rakesh Jayaprakash

Product Manager, Analytics Plus

About Rakesh Jayaprakash

Rakesh Jayaprakash is a product manager involved in product design and building integrations with third party applications. Rakesh has worked with multiple ManageEngine products for over 6 years, helping customers implement products and processes.

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Part I: Decreasing request resolution time

Part II: Increasing SLA compliance

Part III: Improving service delivery

  • 2PM AEDT - (Australia & New Zealand)
  • 10AM GMT - (UK & the EMEA)
  • 10AM PDT - (US & the Americas)
  • 2PM AEDT - (Australia & New Zealand)
  • 10AM GMT - (UK & the EMEA)
  • 10AM PST - (US & the Americas)
  • 2PM AEDT - (Australia & New Zealand)
  • 10AM GMT - (UK & the EMEA)
  • 10AM PST - (US & the Americas)
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