The first and most important step towards delivering exceptional customer service is to get a 360-degree view of the customer journey, from request creation to request closure. This journey often involves coordination amongst several technicians and information from various ITIL workflows/modules within your help desk. So how can you create exceptional experiences for customers that lead to improved customer satisfaction?
- By tapping into the power of advanced analytics.
Join us for a webinar and learn how to use advanced analytics to,
Gunasekaran has worked with ManageEngine for over two years and is part of the technical support team. He is interested in helping customers build compelling data stories through visualizations.