Free Webinar

The secret to delivering exceptional customer service

February 27th, 2020
2pm AEDT | 11am GMT | 11am PST

Presented by Gunasekaran U, Technical Support Engineer, Analytics Plus

The first and most important step towards delivering exceptional customer service is to get a 360-degree view of the customer journey, from request creation to request closure. This journey often involves coordination amongst several technicians and information from various ITIL workflows/modules within your help desk. So how can you create exceptional experiences for customers that lead to improved customer satisfaction?

- By tapping into the power of advanced analytics. 

Join us for a free webinar on February 27, 2020, to learn how you can leverage advanced analytics to,

  1. Perform cross-module analytics and get a 360-degree view of your help desk
  2. Gather rich and deep insights on customer experience 
  3. Make faster, better decisions to improve customer service that result in greater customer engagement

Register for the webinar

  • 2PM AEDT - (Australia & New Zealand)
  • 11AM GMT - (UK & the EMEA)
  • 11AM PST - (US & the Americas)
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Sign up for our free webinar today.

Feb 27, 2020

2pm AEDT | 11am GMT | 11am PST

Duration 30 mins

About the Speaker

Gunasekaran U

Technical Support Engineer, Analytics Plus

About Gunasekaran

Gunasekaran has worked with ManageEngine for over two years and is part of the technical support team. He is interested in helping customers build compelling data stories through visualizations.