Endpoint Central MSP build upgrades

TAA-compliant

Click here for steps to install the downloaded PPM upgrade.

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If your build number is Upgrade to build number SHA256 Checksum hash value
11.4.2500.01 to - -LatestReadme
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11.3.2400.01 to - -LatestReadme
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Steps to upgrade

  • Without Failover Server
  • With Failover Server

Step 1

Stop the service of the Endpoint Central MSP server.

  • Open services.msc
  • Find ManageEngine UEMS Server.
  • Stop the service.

Step 2

Open the Endpoint Central MSP server directory by navigating to <Installed Directory>\UEMS_CentralServer\binand double click on UpdateManager.bat file.

If you have installed Endpoint Central MSP Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool.To find EndpointCentralMSPServer_Directory:
  • Open services.msc
  • Find and double click on ManageEngine UEMS - Server
  • There you can find the location where the service is installed.

Step 3

1. Click “Browse” and select the .ppm file that you just downloaded.

2. Click “install”. The installation may take a few minutes to complete.

3. Close and exit the Update Manager tool.

 

Note: If the upgrade fails to get installed, it will revert back to the previous version automatically.

Step 4

1. Start the service of the Endpoint Central MSPl server.

Note:

When you upgrade the primary server, the secondary server is automatically upgraded to the same build as well.

Step 1

1.Stop the service of the Endpoint Central MSP's secondary server.

  • Open services.msc
  • Find and double click on ManageEngine UEMS - Server
  • Stop the service.

2. Once the secondary server is stopped, navigate to <Installed_Dir>/bin of the secondary server and execute the "SecondaryServerPPMHandler.bat" file. If the server version is below 10.1.2137.03 then skip this step and proceed further.

3. Now, similar to the secondary server, stop the service of Endpoint Central MSP's primary server.

Step 2

Open <Server Installed Directory>\UEMS_CentralServer\bin and double click on UpdateManager.bat file.

To find EndpointCentralMSPServer_Directory:
  • Open services.msc
  • Find and double click on ManageEngine UEMS - Server
  • There you can find the location where the service is installed.

Step 3

1. Click “Browse” and select the .ppm file that you just downloaded.

2. Click “install”. The installation may take a few minutes to complete.

3. Once complete, close and exit the Update Manager tool.

 

Note: If the upgrade fails to get installed, it will revert back to the previous version automatically.

Step 4

1. Start the service of the Endpoint Central MSP primary server.

2. When the primary server is up and running, start the Endpoint Central MSP secondary server.

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Help is always at hand

If you still have trouble in updating Endpoint Central MSP, please write to us at msp-endpointcentral-support@manageengine.com

Where do I find my build number?

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  • Login to your Endpoint Central MSP console. In the top right corner, click on the profile icon.
  • Here, you will find the build number you are currently running on, as shown below.

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