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About this interview

This episode of ITOM Spotlight features IT solutions experts from Bluechip Infotech, Australia. We explore the state of cloud adoption, security, AI, and observability in ANZ's evolving IT landscape.

From multicloud management, the hidden costs of cloud sprawl, and data sovereignty to the growing role of AI in preventing outages and reducing alert fatigue, this episode captures the ground-level challenges defining the IT operations landscape in Australia.

We discussed

  • Why software and security spending is growing in Australia
  • The realities of multicloud adoption and why some strategies fail
  • Hidden costs, unused compute, and cloud optimisation challenges
  • Stories on data sovereignty and regional compliance
  • How AI reduces alert fatigue and enables predictive monitoring
  • The impact of downtime on business revenue and customer trust
  • Preventing outages through change validation
  • Sustainability, green IT, and the energy cost of AI

About the speaker

boobala-krishnan

Kris is Principal Consultant at Bluechip Infotech, Australia, where he advises MSPs and enterprises on cybersecurity, multicloud management, data sovereignty, and compliance solutions across ANZ. A certified professional (MACS CP, ISC² CC, CITPNZ), he specializes in AI-powered observability, privacy frameworks, and resilient IT operations for SMBs navigating regulatory landscapes. A regular speaker at ManageEngine Observability Day and roadshows, Kris shares practical insights on cloud-native monitoring, threat detection, and building secure hybrid environments in the APAC region.

michael-whyatt

Michael Whyatt is the Technical Business Development Manager at Bluechip Infotech, one of Australia’s leading enterprise IT distributors. Based in Sydney, he supports the enterprise business unit with a focus on observability, SIEM, and IAM solutions. He collaborates closely with sales teams, channel partners, and vendors to deliver effective IT management tools across ANZ. Michael also serves as the Senior Product Manager for ManageEngine within Bluechip and regularly represents the brand at key industry and partner events across the region. His expertise helps MSPs enhance IT operations, monitoring, security, and compliance.

matthew-hales

Matthew Hales serves as Sales Manager at Bluechip Infotech, Australia, leading enterprise IT initiatives across cybersecurity, infrastructure, and managed services in the ANZ region. Bringing over three decades of experience across the enterprise IT ecosystem, he combines a background in software engineering, product management, and sales leadership with deep expertise in networking, observability, and data analytics. He is a featured contributor at Bluechip events and Canalys APAC forums, where he shares perspectives on MSP ecosystems, partner enablement, and resilient IT operations across APAC.