Industry type
Industrial Manufacturing
HQ
Germany
IT Team
~10 members
Products
OpManager Nexus
EagleBurgmann is a global pioneer in industrial sealing technology, operating on a massive scale with nearly $955 million in annual revenue. Backed by a powerful joint venture between Germany's Freudenberg Group and Japan's Eagle Industry Group (EKK), the company maintains a robust global footprint comprising 48 subsidiaries and 89 advanced service centres. This extensive infrastructure allows them to seamlessly deliver engineered solutions to heavy process industries worldwide, including oil and gas, petrochemicals, power generation, and water management.
At the core of their operations is a high-performance manufacturing portfolio focused on maximum safety and leak prevention. EagleBurgmann designs and builds custom mechanical seals for pumps, compressors, and agitators, alongside magnetic couplings that guarantee the hermetic containment of toxic or hazardous fluids. They also manufacture specialized seal supply systems to regulate barrier fluids, as well as durable gaskets and compression packings capable of withstanding extreme temperatures and pressures. Through these advanced technologies, the company effectively transforms heavy industry into a cleaner, more sustainable force by preventing harmful emissions and safeguarding critical resources.
Where a single IT outage can freeze the entire production floor and cause millions of Euros in losses
This global industrial seal manufacturer operates automated production lines running 24 hours a day, seven days a week. Every machine on the factory floor — from assembly robots to conveyor belts — is controlled by software. A single unplanned IT outage does not just inconvenience employees; it halts production entirely.
Headquartered in Germany with over 150 sites worldwide — spanning production plants, sales offices, service centres, and IT hubs — EagleBurgmann relies on a lean 10-member IT team. That team is responsible for keeping mission-critical systems online across a rapidly growing hybrid estate. At this scale of industrial output, a production stoppage costs tens of millions of dollars per day in lost output, missed shipments, and idle labour.
Today, the team runs ManageEngine OpManager Nexus, NetFlow Analyzer modules, and Applications Manager modules across 1,000+ servers and 150+ sites — all monitored from a single, unified console.
Company at a glance
| Industry | Industrial Manufacturing |
| Headquarters | Germany |
| IT Team | 10 members |
| Sites | 150+ globally |
How the production floor depends on IT — end to end
This is not a typical office IT environment. Every layer of the production stack is software-dependent, and failures cascade rapidly across systems.
| System | Function | Failure impact |
|---|---|---|
| Product Lifecycle Management (PLM) | Manages the full product lifecycle — engineering designs, assembly sequences, production instructions, quality records | Workers lose access to assembly instructions and specifications. The line stops entirely. |
| ERP | Handles purchase orders, inventory, billing, HR, and supply chain coordination | Billing stops. Supply chain decisions cannot be made. Enterprise operations freeze. |
| Production robots & conveyors | Automated assembly and product movement, driven by instructions from PLM | Robots stop receiving instructions. Conveyor belts halt. Assembly line goes dark. |
All three systems are interdependent. One failure cascades across the rest. This is the environment OpManager Nexus protects.
A hybrid infrastructure spanning three continents
The manufacturer runs a large-scale hybrid environment monitored entirely from a centralized console.
| Component | Detail |
|---|---|
| Servers | 1,000+ servers across 10—15 data centres, centrally monitored |
| Network | Switches, firewalls, routers, and access points across all 150+ sites |
| Probe architecture | 6 probe servers + 1 central server (Germany); started with one probe, still expanding |
| Networking hardware | Monitored via SNMP, monitored via API - richer data than SNMP alone |
| Cloud | Azure VMs alongside on-premises infrastructure for hybrid visibility |
| Primary ERP | ERP system and most other applications migrated to cloud |
Blind spots in a zero-tolerance manufacturing environment
Before the current setup was in place, the IT team was stretched thin — and the gaps in visibility had real financial consequences.
| Challenge | Detail |
|---|---|
| Full-time manual monitoring | One person dedicated eight hours a day to refreshing dashboards across multiple probe consoles. No alerts, no automation — just continuous manual checking. |
| Reactive incident discovery | Issues were only discovered after end users complained. First-level triage took 15 minutes to over three hours, often with multiple reassignments before the right team was reached. |
| No SDN-to-helpdesk integration | SDN alerts never reached the helpdesk automatically. Every alert requiring action needed a manual step to create and route a ticket. |
| Network issue misattribution | Diagnosing packet loss required manually logging into SDN and firewall consoles. Without data, issues were routinely misattributed to the ISP — even when the root cause was on-site. |
| Silent application failures | When the PLM database folder exceeded its size limit, the service auto-restarted silently — logging out production workers mid-task with no warning and no ticket raised. |
Unified monitoring built for a manufacturing environment
The team deployed OpManager Nexus alongside NFA and APM to bring their entire hybrid estate under a single management console — with full alert-to-ticket automation and application-layer visibility.
| Capability | Configuration | Purpose |
|---|---|---|
| HelpDesk integration | All alerts auto-create and route tickets to the right DRI | Eliminates manual logging; zero delay from alert to action |
| SDN API integration | Full SDN estate feeding into OpManager Nexus and HelpDesk | SDN console retained only for verification; alerts fully automated |
| Unified probe console | 6 probes visible and manageable from one interface | Eliminates tab-switching between probe UIs |
| Priority-based dashboards | Sites ranked by criticality; HQ and production facilities highest priority | Critical outages surface immediately without manual triage |
| NetFlow Analyzer Module | Deployed at production sites | Data flow visibility for early diagnosis of network degradation |
| Applications Manager Module | Active for SQL monitoring and certificate monitoring | Application-layer health alongside network monitoring |
Where OpManager Nexus made the difference in practice
| [Application] PLM — preventing production outages with folder monitoring |
|---|
| Problem: When the PLM database folder exceeded its size limit, the application service auto-restarted — silently logging out all active production users. Assembly instructions became inaccessible. Robots and conveyor lines stopped. No warning was given and no ticket was raised. IT only found out when the complaints started coming in. |
| Solution: The failure threshold was identified at 11 GB. OpManager Nexus folder monitoring was configured to fire an alert at 9 GB — a 2 GB buffer to act before impact. The alert raises a HelpDesk ticket and assigns it to the DRI automatically. |
| Result: The DRI receives the alert, compresses the folder, frees up space — before the service is ever affected. The line keeps running. Unplanned outages from this cause: eliminated. |
| [Network] Packet loss detection — from "slow internet" to root-cause resolution |
|---|
| Problem: Users reported slow internet. Without diagnostic data, technicians could not identify whether the issue was a local device, a cabling problem, or the ISP — and finding out required manually logging into SDN and firewall consoles. Issues were routinely escalated to the ISP even when the problem was on-site. |
| Solution: Packet loss alerts configured in OpManager Nexus now fire as soon as users start noticing slowness. The team immediately sees whether the issue is local (firewall, cabling) or external (ISP) — without touching a separate console. |
| Result: Local device issues resolved in ~30 minutes. ISP issues escalated with concrete diagnostic data — same day or 2—3 days for cabling-level work. No more guessing, no more misattribution. |
Before vs. after: what changed day to day
| Before OpManager Nexus | After OpManager Nexus |
|---|---|
| 8 hours/day spent on monitoring — one person fully dedicated | 2 hours/day for the whole team — monitoring no longer consumes the shift |
| Dashboards refreshed manually every 5—10 minutes across multiple consoles | Alerts fire automatically; no manual refreshing needed |
| Tickets created manually after detecting an issue | HelpDesk tickets generated instantly and routed to the right person |
| SDN alerts never reached the helpdesk | SDN fully integrated — all alerts flow into HelpDesk |
| Incident response: 15 minutes to 3 hours from detection to resolution | Incident response: under 5 minutes from detection to action |
| Application failures discovered only after end-user complaints | Issues resolved before users notice anything is wrong |
| Root cause required logging into multiple consoles manually | Root cause visible in a single console, no manual investigation needed |
Measurable outcomes across speed, coverage, and operational confidence
Reduction in monitoring time
From 8 hours/day per shift to 2 hours/day per shift
Incident response time
Down from 15 minutes to over 3 hours — alert to action in under five minutes
PLM production outages
No unplanned outages from folder overflow since monitoring was deployed
Alert-to-ticket automation
Every alert creates and routes a HelpDesk ticket automatically
Sites in one console
All global locations — production plants, offices, IT hubs — unified
Ongoing partnership
Probe and module expansion still underway — scope continues to grow
The shift to a unified, simplified monitoring setup has been a real win for the team. Support responsiveness and on-time deployments have been standout strengths — and the SDN API integration went beyond what we expected from standard SNMP.
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