# Remote Device Troubleshooting for MSPs | ManageEngine MDM

## Remote troubleshooting for MSPs

Remotely access and troubleshoot your clients' mobile endpoints from a single multi-tenant console. Leverage built-in remote control for 25+ OEMs with unattended access; no additional cost or setup required.

## Troubleshoot client devices seamlessly from anywhere

Access, diagnose, and resolve issues on your clients' devices remotely; whether they're in the office, in the field, or deployed as unattended kiosks.

1. **Remote control for 25+ OEMs:**

   Remotely control the screens of devices from over 25 brands across your client accounts with our proprietary technology. Take full control to diagnose, configure, and fix issues in real time.

2. **Remote sharing for iOS and iPadOS:**

   Remotely view the screens of your clients' iPhones and iPads for quick support. Guide end users through troubleshooting steps visually without requiring physical access to the device.

3. **Unattended remote access:**

   Take control of POS devices, digital signage, kiosks, and other unattended devices across client accounts without requiring user prompts. Ideal for retail, logistics, and healthcare clients.

4. **Remote chat and commands:**

   Chat with your clients' end users during troubleshooting sessions for easy communication. Use shortcut commands to perform common actions like clearing app data, restarting services, or changing configurations.

5. **Remote actions:**

   Scan, restart, shut down, and pause client kiosk devices to diagnose and repair issues. Execute bulk remote actions across device groups within a client account for efficient incident response.

6. **No setup required:**

   Use the built-in remote control tool with no additional cost or setup. Every Mobile Device Manager Plus MSP license includes full remote troubleshooting capabilities; ready to use from day one.

7. **Compliance and security:**

   Mobile Device Manager Plus MSP is HIPAA-compliant and uses AES-256 encryption for remote troubleshooting sessions. Ensure your clients' data stays protected during every remote access session.

## More than remote control: end-to-end device management for every client

Remote troubleshooting is just one part of the comprehensive management capabilities you get with Mobile Device Manager Plus MSP.

1. **Onboard and provision client devices:**

   Leverage automated, out-of-the-box enrollment and authentication for your clients' corporate devices. Enroll personal devices using email or SMS invites, or create self-service portals. Separate devices into groups based on platform and enrollment method, then seamlessly install, configure, and manage apps; all without user intervention.

2. **Secure client devices comprehensively:**

   Enforce client-specific security configurations and restrictions to protect data at rest, in use, and in transit. Containerize and secure corporate data on personal devices. Automate OS updates, enforce conditional access, track device locations with geofencing, and remotely secure lost or stolen devices.

3. **Maintain and retire devices across clients:**

   Schedule regular scans to maintain up-to-date inventory per client. Monitor battery levels and create alerts. Decommission devices over the air by remotely wiping corporate apps and data. Simplify device reallocation by reassigning users and moving devices between groups. Temporarily remove devices under repair from management.

## Remote troubleshooting across every client use case

No matter the industry vertical your clients operate in, Mobile Device Manager Plus MSP enables seamless remote support.