# How to transfer admin privilege from a user who has already left the organization?

Last updated: July 24, 2026

This guide explains how to transfer the IAM Super Admin role when the current admin has left the organization, covering five scenarios based on credential and mailbox availability, from directly using Transfer Ownership under User Administration to contacting ManageEngine support when no credentials or other administrators are available. It also notes that transferring the role removes the old Super Admin's personalization settings, custom filters, and integrations.

## Description

The first admin who creates an account with the MDMP will be considered the **IAM Super Admin** for the organization. An IAM Super Admin does not possess more privileges than an administrator; however, the Super Admin cannot be deleted from the organization. In case a Super Admin leaves your organization, MDMP allows you to seamlessly change or transfer the admin privilege to another user. The following are a few possible scenarios and the steps to resolve them.

## Scenario 1 - If the Old Admin's MDM or Zoho Credentials is available

1. Log in to the MDM Console using the **Old Super Admin's Credentials**.
2. Go to **Admin > User Administration**.
3. Under **Actions**, click **Transfer Ownership**.
4. Enter the email address of the new user who will be given administrator privilege and click **Transfer**.
5. If the new user is already part of the organization, ownership will be transferred immediately and the existing administrator's rights will be removed.
6. If the new user is not part of the organization, they will receive an email to join the organization. The existing administrator's rights will be revoked once the new administrator has joined the organization.

**Note:** Once the Super Admin role is transferred to a new user, the old Super Admin account will be removed. This action will have the following impacts:

1. Personalization settings configured by the old Super Admin will be removed.
2. Custom filters created by the old Super Admin will be deleted.
3. The email address configured by the old Super Admin for notifications will be removed.
4. Integrations set up by the old Super Admin may be affected. You may need to review and re-enable the necessary integrations.

## Scenario 2 - If the Old Admin's MDM or Zoho Credentials is not available but his mailbox is accessible

1. On the **MDM Login page**, click the **reset password option**.
2. Enter the **Old Admin's Email address**.
3. Reset the password and follow the steps from **Scenario 1**.

## Scenario 3 - If the Old Admin's mailbox is accessible but MDM or Zoho Credentials is not available and also unable to reset password

1. Send an email from the Super Admin to [mdmcloud-support@manageengine.com](mailto:mdmcloud-support@manageengine.com) mentioning that the admin transfer to the New User is authorized or approved.

## Scenario 4 - If none of the above is possible

1. Send an email from any of the existing Administrators to [mdmcloud-support@manageengine.com](mailto:mdmcloud-support@manageengine.com) mentioning that the admin transfer to the New User is authorized or approved.

## Scenario 5 - If no other administrators are available

1. Send an email from any of the **IAM Super Admin** to [mdmcloud-support@manageengine.com](mailto:mdmcloud-support@manageengine.com) mentioning that the admin transfer to the New User is authorized or approved.
2. If the IAM Super Admin is not known, contact [Support](https://www.manageengine.com/mobile-device-management/support.html).

## Frequently asked questions

### What exactly is an IAM Super Admin, and can that role be deleted?

The first admin who creates the MDMP account becomes the IAM Super Admin for the organization. This role doesn't carry extra privileges over a regular administrator, but the Super Admin account itself can never be deleted, so it must be transferred to a new user instead of removed.

### How do I transfer admin privilege if the departing admin's MDM or Zoho credentials are still known?

Log in to the MDM console using the old Super Admin's credentials, go to Admin > User Administration, click Transfer Ownership under Actions, and enter the new user's email address. If that user is already part of the organization, the transfer completes immediately; otherwise, they'll receive an invite email and the old admin's rights are revoked once they join.

### What happens to the old Super Admin's account and settings after the transfer completes?

The old Super Admin account is removed, along with their personalization settings and custom filters. The email address they configured for notifications is also removed, and any integrations they set up may need to be reviewed and re-enabled by the new admin.