Last updated: July 24, 2026
You are trying to enroll your device using EMM Token enrollment and you get the error Couldn't find Google Account or The device has been signed in with a different account, use the same account to sign in to the device.
EMM Token enrollment might fail due to the following reasons.
If you receive the error message Couldn't find Google Account, the reason could be
If you receive the error The device has been signed in with the different account, use the same account to sign in to the device
Pending OS update
If there is any pending OS update, Google Play services will not enable the DPC token identification. Activate the device and check if there is any pending OS update in the Settings app. Update the OS, perform factory reset and try to enroll again.
The device is not an Android Enterprise device
Android Enterprise is a feature provided by Google to enable the use of Android devices in workplace. If your device is not supported for Android Enterprise, you might not be able to enroll the device using EMM Token method. Refer to this link for the non-exhaustive list of devices supporting Android Enterprise.
Factory Reset Protection turned on
If Factory Reset Protection is enabled in a device that is hard reset, while activating you need to enter the e-mail ID of the account it has already been signed in. If you have applied EFRP policy, enter the email ID of the account with which you configured the policy. After successful authentication, you will be prompted to continue with the same account or use different account. Choose Sign in as other user and enter the DPC identifier afw#memdm. The device will then be successfully enrolled with MDM.