Patch Download Not Started

Problem

You have selected Automated Patch Download, Download & Draft, or Download & Deploy. After the target computers are scanned, the download or deployment status remains Not Started, or the patch download fails with the following remark:

Patch download is not initiated as the requested time of download doesn't comply with the patch download window.

Cause

• Patch download is scheduled to begin only after the patch scan completes. The scan can take approximately two hours.
• The download request was made outside the configured patch download window.

Resolution

1. Allow the patch scan to complete. The status can remain Not Started during the scan.
2. If the download-window remark appears, go to Threats & Patches → Patches → Downloaded Patches → Settings → Patch Download Schedule.
3. Configure a download window that includes the required download time. If downloads can run throughout the day, set the window from 00:00 to 23:59.
4. Redeploy the patches.