System Missing Active SUSE Subscription

Problem:

You receive an error message "This system is missing an active SuSE subscription" while installing the patches or scanning the systems on your network computers using Patch Manager Plus.

Cause:

This error occurs when you do not have an active SUSE subscription.

Resolution:

You can resolve the issue using the steps below:

1. If you're new to SUSE Enterprise patching, begin by purchasing a valid SUSE subscription.
2. Ensure that each SUSE machine you're trying to patch has an active subscription linked to it using the command "SUSEConnect --status-text".
3. Check whether the subscription has recently expired in SUSE customer portal. If so, renew the subscription to restore access.
4. Try detaching or removing the subscription from the system, then reattach it by referring to this document.

Further Assistance:

If the issue persists and cannot be resolved, contact the patchmanagerplus-support@manageengine.com team with the relevant log files for further assistance.