# Endpoint Central Cloud extension for ServiceDesk Plus Cloud ![UEM Central](https://www.manageengine.com/ems/images/logo/ec-logo.png) ![+](https://www.manageengine.com/ems/images/int-icon-1.png) ![ServiceDesk Plus Ondemand](https://www.manageengine.com/ems/images/logo/zoho-service-desk-logo.svg) Seamlessly enhance your IT service management by integrating ServiceDesk Plus Cloud with Endpoint Central. Leverage the Endpoint Central Cloud extension to streamline ticket resolution and bring powerful endpoint management capabilities right into your help desk. ## Key capabilities ### Simplified setup ![ ](https://www.manageengine.com/ems/images/int-fea-icon-14.png) Enable the integration in just a few clicks with zero complex configurations by adding the Endpoint Central extension from the ManageEngine Marketplace or from the ServiceDesk Plus Cloud console. ### Centralize support and endpoint management ![ ](https://www.manageengine.com/ems/images/int-fea-icon-8.png) Access the Endpoint Central Cloud console directly from your ServiceDesk Plus Cloud instance and manage both tickets and endpoints from a single console. ### Smart ticket-to-asset mapping ![ ](https://www.manageengine.com/ems/images/int-fea-icon-2.png) Automatically associate tickets with endpoints based on system name and domain, using asset data already available in ServiceDesk Plus. ### Instant app deployment ![ ](https://www.manageengine.com/ems/images/int-fea-icon-20.png) Install or uninstall applications on endpoints directly from within the ticket using software deployment capabilities from Endpoint Central. ### Real-time remote controls ![ ](https://www.manageengine.com/ems/images/int-fea-icon-3.png) Launch remote sessions or execute key remote commands including shutdown, restart, hibernate, lock, Wake-On-LAN, and more right from the ticket. ### Advanced tools ![ ](https://www.manageengine.com/ems/images/int-fea-icon-21.png) For advanced troubleshooting, launch the endpoint's System Manager and access the Command Prompt, PowerShell, Task Manager, Registry, and more, without leaving the ticket. ### Seamless audit trail ![ ](https://www.manageengine.com/ems/images/int-fea-icon-18.png) Every action taken through Endpoint Central is automatically recorded as messages in the Conversations tab of the ticket for complete traceability. ## Let's get started! ### Useful resources to guide you through the integration - ![ ](https://www.manageengine.com/ems/images/int-res-icon-2.png) [Get the extension](https://marketplace.manageengine.com/app/sdp/endpoint-central-for-servicedesk-plus-cloud?utm_source=ec-integrations) - ![ ](https://www.manageengine.com/ems/images/int-res-icon-3.png) [Learn more](https://www.manageengine.com/products/desktop-central/how-to/sdp-ec-how.html?utm_source=ec-integrations) ## Unified Endpoint Management and Security Solution ### Patch Management - [Patch Management Process](https://www.manageengine.com/products/desktop-central/patch-management.html) - [Windows Patch Management](https://www.manageengine.com/products/desktop-central/windows-patch-management.html) - [Mac Patch Management](https://www.manageengine.com/products/desktop-central/mac-patch-management.html) - [Linux Patch Management](https://www.manageengine.com/products/desktop-central/automate-linux-patch-management.html) - [Patch Deployment](https://www.manageengine.com/products/desktop-central/patch-deployment.html) - [Deploying Non-Microsoft Patches](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [AntiVirus Update](https://www.manageengine.com/products/desktop-central/antivirus-updates.html) - [Third Party Patch Management](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [Windows Updates](https://www.manageengine.com/products/desktop-central/windows-updates.html) - [Service Pack Deployment](https://www.manageengine.com/products/desktop-central/windows-service-pack-deployment.html) - [Patch Management Reports](https://www.manageengine.com/products/desktop-central/patch-management-reports.html) ### Software Deployment - [Software Repository](https://www.manageengine.com/products/desktop-central/software-repository.html) - [Software Installation](https://www.manageengine.com/products/desktop-central/software-deployment.html) - [Windows Software Deployment](https://www.manageengine.com/products/desktop-central/windows-software-installation.html) - [Mac Software Deployment](https://www.manageengine.com/products/desktop-central/mac-software-deployment.html) - [Self Service Portal](https://www.manageengine.com/products/desktop-central/self-service-portal-software.html) ### Endpoint Security - [Vulnerability management & Threat mitigation](https://www.manageengine.com/vulnerability-management/features.html?dc_end) - [Browser security](https://www.manageengine.com/browser-security/features.html?dc_end) - [Device control](https://www.manageengine.com/device-control/features.html?dc_end) - [Application control](https://www.manageengine.com/application-control/features.html?dc_end) - [BitLocker management](https://www.manageengine.com/products/desktop-central/bitlocker-management.html?dc_end) ### OS Deployment - [Advanced, Automated Deployment Methods](https://www.manageengine.com/products/os-deployer/os-deployment.html) - [Hardware Independent Deployment](https://www.manageengine.com/products/os-deployer/hardware-independent-deployment.html) - [Modern Disc Imagining](https://www.manageengine.com/products/os-deployer/disk-imaging.html) - [Windows 10 Migration](https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html) - [Remote OS Deployment](https://www.manageengine.com/products/os-deployer/deploy-os-anywhere.html) - [Customize OS Deployment](https://www.manageengine.com/products/os-deployer/customized-deployment-templates.html) ### Asset Management - [IT Asset Management process](https://www.manageengine.com/products/desktop-central/it-asset-management.html) - [Asset Tracking](https://www.manageengine.com/products/desktop-central/it-asset-tracking-software.html) - [Software Metering](https://www.manageengine.com/products/desktop-central/software-metering.html) - [Warranty Management](https://www.manageengine.com/products/desktop-central/software-warranty-management.html) - [Software License Compliance](https://www.manageengine.com/products/desktop-central/software-license-management.html) - [Prohibited Software](https://www.manageengine.com/products/desktop-central/prohibited-software.html) - [Block Application](https://www.manageengine.com/products/desktop-central/block-exe-application.html) - [Software Assets](https://www.manageengine.com/products/desktop-central/software-inventory.html) - [Hardware Assets](https://www.manageengine.com/products/desktop-central/hardware-inventory.html) ### Mobile Device Mgmt - [Mobile Device Management for iOS devices](https://www.manageengine.com/products/desktop-central/mobile-device-management-ios.html) - [Mobile Device Management for Android](https://www.manageengine.com/products/desktop-central/mobile-device-management-android.html) - [Mobile Device Management for Windows](https://www.manageengine.com/products/desktop-central/mobile-device-management-windows.html) - [Mobile Application Management (MAM)](https://www.manageengine.com/products/desktop-central/mobile-application-management-mam.html) - [Bring Your Own Device (BYOD)](https://www.manageengine.com/products/desktop-central/bring-your-own-device-byod.html) ### Tools & Configurations - [Remote Desktop Sharing](https://www.manageengine.com/products/desktop-central/remote-desktop-sharing.html) - [Shutdown & Wake On tool](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Wake-On-LAN) - [Chat Tool](https://www.manageengine.com/products/desktop-central/chat-tool.html) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Check-Disk) - [Disk Defrag](https://www.manageengine.com/products/desktop-central/disk-defragmenter.html) - [Custom Script](https://www.manageengine.com/products/desktop-central/custom-scripts.html) - [USB Device Mgmt](https://www.manageengine.com/products/desktop-central/control-usb-devices.html) - [Power Mgmt](https://www.manageengine.com/products/desktop-central/desktop-power-management.html)