# Frederick County boosts efficiency and cuts IT costs with Endpoint Central

![novac-logo](https://www.manageengine.com/ems/images/logo/frederick-logo.svg)

**Industry:** Public sector  
**Location:** Virginia  
**Company Size:** 1700 endpoints  
**Competitors tried:** Intune and ABM  

## Key benefits

![ ](https://www.manageengine.com/products/desktop-central/case-study/images/case-study-benefits-icon-16.svg)
Boosted efficiency via automation  

![ ](https://www.manageengine.com/products/desktop-central/case-study/images/case-study-benefits-icon-17.svg)
Lowered IT management costs  

![ ](https://www.manageengine.com/products/desktop-central/case-study/images/case-study-benefits-icon-18.svg)
Automated security and updates  

## About Frederick County

Frederick County is located in the northern most point in Virginia with a population of about 90,000 residents. The county's IT team ensures that Frederick County's digital platforms, including its official website, operate efficiently and securely, facilitating effective communication and service delivery to the community.

## Problem statement

- Lack of process automation  
- Inefficient inventory management reporting  
- Fragmented IT processes  

The primary goal of the IT team was to automate processes as much as possible, given the small of the team relative to the many end users, to free up time for critical projects aimed at enhancing the county's infrastructure.

The team faced significant auditing challenges, particularly with inventory management and reporting. They also wanted to automate server and PC updates, as well as to deploy specific programs without requiring end-user administrative rights.

### “Endpoint Central has really improved the efficiency of the work here; we now have more time for the projects to improve our environment that we did not have before.”

\- Dakota Orndorff, Systems administrator, Frederick County

## The solution

Endpoint Central streamlined the IT processes of the county's IT team, greatly simplifying their day-to-day operations and enhancing efficiency through its robust automation features.

The MDM feature has been particularly impactful, transforming a previously disorganized environment into a well-managed and secure system. The enhanced security and ability to consistently enforce updates on a customizable schedule have played a crucial role in keeping the organization up-to-date and more secure.

### Modules used

![patch-management](https://www.manageengine.com/ems/images/icon/case-study-patch-management.svg)
#### Patch management

![asset-management](https://www.manageengine.com/ems/images/icon/case-study-endpoint-security.svg)
#### Endpoint security

![remote-control](https://www.manageengine.com/ems/images/icon/case-study-compliance.svg)
#### Mobile Device Management

## Results

- Self-service portal allows users to download necessary software without special permissions.  
- Saves technicians significant time, streamlining IT operations.  
- Increases overall productivity within the IT team.  
- Reduces IT management costs, delivering high ROI.  
- Robust reporting capabilities address IT team’s audit requirements.  
- Critical data storage is electronically managed within the software.  
- Simplifies demonstration of compliance to auditors.  
- Replaces traditional spreadsheet-based reporting with seamless digital reporting.  

## Why Endpoint Central was chosen over competitors?

Previously, the team relied on Intune and ABM for endpoint device management but had not encountered a solution that matched the ease of use and efficiency of Endpoint Central. The decision to partner with Endpoint Central was made without considering other alternatives, as the solution offered a highly competitive price and exceeded expectations by delivering more functionality than required. This meant the solution would be more than capable of growing with the organization.

## About Endpoint Central

Endpoint Central is the only platform that consolidates UEM, EPP, and DEX capabilities within a single console, through one powerful yet lightweight agent that delivers end-to-end functionality across every OS and device types. It brings IT, EUC, and SOC teams together on a common tool, driving faster incident response, full-stack visibility, and continuous compliance. Customers realize a 442% ROI with payback in under six months, according to Forrester’s Total Economic Impact™ study. Today, it powers 26 million devices across 31,000 organizations worldwide.