# Freshservice integration | Integrate Freshservice with Endpoint Central ## Streamline your ticket resolution with Endpoint Central and Freshservice ![Endpoint Central](https://www.manageengine.com/ems/images/dc-logo.png) ![+](https://www.manageengine.com/ems/images/int-icon-1.png) ![Freshservice](https://www.manageengine.com/ems/images/freshservice-logo.png) Many help desk technicians grapple with numerous service tickets on a daily basis, and quicker ticket resolution has been a long-standing desire. When you juggle multiple solutions to resolve a ticket, not only is the life cycle of a ticket disrupted, you also end up wasting time on a ticket that may have a simple resolution. If you're on the hunt for a help desk integration that will make your life easier, look no further. Integrating Freshservice with Endpoint Central will help you achieve quicker ticket resolution by enabling you to perform endpoint management activities right from the Freshservice ticket window. ![Feature icon](https://www.manageengine.com/ems/images/int-fea-icon-14.png) - Silently install free and commercial software by distributing ready-to-deploy packages right from the ticket window. ![Feature icon](https://www.manageengine.com/ems/images/int-fea-icon-7.png) - Transfer files; collaborate with other technicians; and access built-in chat, voice, and video calls while troubleshooting. ![Feature icon](https://www.manageengine.com/ems/images/int-fea-icon-15.png) - Resume remote session on reboot, and record the remote session for IT audit and training purposes. ![Feature icon](https://www.manageengine.com/ems/images/int-fea-icon-13.png) - Remotely shut down, lock, and put the system on standby mode from the ticket window. ![Feature icon](https://www.manageengine.com/ems/images/int-fea-icon-12.png) - Gain access to over 12 system manager tools such as Task Manager, File Manager, Event Viewer, and much more to resolve issues quickly. ![Feature icon](https://www.manageengine.com/ems/images/int-fea-icon-16.png) - Add notes to a ticket and close the ticket automatically after a remote session. ## Let's get started! ### Useful resources to guide you through the integration [![Resource icon](https://www.manageengine.com/ems/images/int-res-icon-1.png)](https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/how-to-integrate-desktop-central-with-freshservice.html?utm_source=fs-landing-page) [How to configure the integration?](https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/how-to-integrate-desktop-central-with-freshservice.html?utm_source=fs-landing-page) ## Unified Endpoint Management and Security Solution ### Patch Management - [Patch Management Process](https://www.manageengine.com/products/desktop-central/patch-management.html) - [Windows Patch Management](https://www.manageengine.com/products/desktop-central/windows-patch-management.html) - [Mac Patch Management](https://www.manageengine.com/products/desktop-central/mac-patch-management.html) - [Linux Patch Management](https://www.manageengine.com/products/desktop-central/automate-linux-patch-management.html) - [Patch Deployment](https://www.manageengine.com/products/desktop-central/patch-deployment.html) - [Deploying Non-Microsoft Patches](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [AntiVirus Update](https://www.manageengine.com/products/desktop-central/antivirus-updates.html) - [Third Party Patch Management](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [Windows Updates](https://www.manageengine.com/products/desktop-central/windows-updates.html) - [Service Pack Deployment](https://www.manageengine.com/products/desktop-central/windows-service-pack-deployment.html) - [Patch Management Reports](https://www.manageengine.com/products/desktop-central/patch-management-reports.html) ### Software Deployment - [Software Repository](https://www.manageengine.com/products/desktop-central/software-repository.html) - [Software Installation](https://www.manageengine.com/products/desktop-central/software-deployment.html) - [Windows Software Deployment](https://www.manageengine.com/products/desktop-central/windows-software-installation.html) - [Mac Software Deployment](https://www.manageengine.com/products/desktop-central/mac-software-deployment.html) - [Self Service Portal](https://www.manageengine.com/products/desktop-central/self-service-portal-software.html) ### Endpoint Security - [Vulnerability management & Threat mitigation](https://www.manageengine.com/vulnerability-management/features.html?dc_end) - [Browser security](https://www.manageengine.com/browser-security/features.html?dc_end) - [Device control](https://www.manageengine.com/device-control/features.html?dc_end) - [Application control](https://www.manageengine.com/application-control/features.html?dc_end) - [BitLocker management](https://www.manageengine.com/products/desktop-central/bitlocker-management.html?dc_end) ### OS Deployment - [Advanced, Automated Deployment Methods](https://www.manageengine.com/products/os-deployer/os-deployment.html) - [Hardware Independent Deployment](https://www.manageengine.com/products/os-deployer/hardware-independent-deployment.html) - [Modern Disc Imagining](https://www.manageengine.com/products/os-deployer/disk-imaging.html) - [Windows 10 Migration](https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html) - [Remote OS Deployment](https://www.manageengine.com/products/os-deployer/deploy-os-anywhere.html) - [Customize OS Deployment](https://www.manageengine.com/products/os-deployer/customized-deployment-templates.html) ### Asset Management - [IT Asset Management process](https://www.manageengine.com/products/desktop-central/it-asset-management.html) - [Asset Tracking](https://www.manageengine.com/products/desktop-central/it-asset-tracking-software.html) - [Software Metering](https://www.manageengine.com/products/desktop-central/software-metering.html) - [Warranty Management](https://www.manageengine.com/products/desktop-central/software-warranty-management.html) - [Software License Compliance](https://www.manageengine.com/products/desktop-central/software-license-management.html) - [Prohibited Software](https://www.manageengine.com/products/desktop-central/prohibited-software.html) - [Block Application](https://www.manageengine.com/products/desktop-central/block-exe-application.html) - [Software Assets](https://www.manageengine.com/products/desktop-central/software-inventory.html) - [Hardware Assets](https://www.manageengine.com/products/desktop-central/hardware-inventory.html) ### Mobile Device Mgmt - [Mobile Device Management for iOS devices](https://www.manageengine.com/products/desktop-central/mobile-device-management-ios.html) - [Mobile Device Management for Android](https://www.manageengine.com/products/desktop-central/mobile-device-management-android.html) - [Mobile Device Management for Windows](https://www.manageengine.com/products/desktop-central/mobile-device-management-windows.html) - [Mobile Application Management (MAM)](https://www.manageengine.com/products/desktop-central/mobile-application-management-mam.html) - [Bring Your Own Device (BYOD)](https://www.manageengine.com/products/desktop-central/bring-your-own-device-byod.html) ### Tools & Configurations - [Remote Desktop Sharing](https://www.manageengine.com/products/desktop-central/remote-desktop-sharing.html) - [Shutdown & Wake On tool](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Wake-On-LAN) - [Chat Tool](https://www.manageengine.com/products/desktop-central/chat-tool.html) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Check-Disk) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/disk-defragmenter.html) - [Custom Script](https://www.manageengine.com/products/desktop-central/custom-scripts.html) - [USB Device Mgmt](https://www.manageengine.com/products/desktop-central/control-usb-devices.html) - [Power Mgmt](https://www.manageengine.com/products/desktop-central/desktop-power-management.html)