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Error: Network Related Errors

Last Updated On 04 Dec 2025 |
39 minutes read |

Errors related to the network are listed in the document:

  • The specified network name is no longer available
  • The network name cannot be found
  • Network Path was not found
  • Network location cannot be reached

You might face these issues while performing one of the following processes. Click on the required process and follow the steps mentioned to avoid these network errors.

  • Image creator component installation
  • Image / Driver repository configuration
  • Image creation
  • Image deployment

Image creator component installation

Problem

You may see the following error messages on your screen while installing image creator component during image creation process.

  • The specified network name is no longer available
  • The network name cannot be found
  • Network Path was not found
  • Network location cannot be reached

Cause

This error may occur due to the following reasons.

  1. Windows Defender Firewall and Antivirus blocks
  2. Domain controller or DNS issue in the network
  3. Network Connectivity issues
  4. "File and Printer sharing" settings turned off>
  5. Administrative Share (Admin$) disabled

Resolution

Check Windows Defender Firewall and Antivirus block

Check for Windows Defender Firewall block.

Note
It is recommended to exclude SMB (file and printer sharing) ports 139 and 445 in your firewall to ensure effective file sharing.

Ensure that Windows Defender Firewall does not block the Imaging computer's accessibility within the network, by following the steps given below.

  • Go to Control Panel --> System and Security --> Windows Firewall. If it is turned off skip the steps given below.
  • If Windows Firewall is turned on in your computer, from the left pane click on Advance settings --> Inbound Rules
  • Under Inbound Rules locate the rules "File and Printer sharing (NB-Session-In)" and "File and Printer sharing (SMB-In)".
  • Right click on each rule and click on Enable Rule option.

Check for Antivirus block

If you have any Antivirus software installed in the computer where Imaging is available, ensure that your antivirus settings does not block the computer's network share accessibility.

Check for domain controller or DNS issues.

This error occurs when the DNS Server cannot resolve the host name of the Imaging computer. To solve this DNS issue in the network, ensure that the IP address is updated properly in the DNS server. To check if there is an issue with the DNS server mapping, follow the steps given below.

  • Go to command prompt in the Endpoint Central/OS Deployer server computer and ping the Imaging computer, using the command given below.

    ping <Imaging computer's host name>

  • Go to command prompt in the Imaging computer and check the IP address of that computer using ipconfig command.
  • Verify if the same IP address is displayed in the Endpoint Central/OS Deployer Server and Imaging computer.
  • If the IP addresses are the same on both computers, there is no issue in the DNS server mapping.
  • If not, execute the following two commands in command prompt of the target computer to solve the DNS issue.

    ipconfig /flushdns - This command will flush the DNS cache available on the computer.

    ipconfig /registerdns - This command will update the host record in the DNS server.

Check for network connectivity issues.
  • In the Endpoint Central/OS Deployer server computer, open command prompt and execute the following command to check connectivity using the Imaging computer's host name,

    ping <Imaging computer's host name>

  • If it is not connecting, execute the same command using the IP address,

    ping <Imaging computer's IP address>

  • If you are able to reach the computer using IP address, specify the Imaging computer's IP address while adding computer details.

Turn on the "File and Printer Sharing" settings.

To automatically turn on "File and Printer Sharing" settings in the Imaging computer

  1. Download this EnableFileSharing.txt file on the Imaging computer.
  2. Rename it as EnableFileSharing.bat file.
  3. Run this bat file (as administrator) in the Imaging computer. "File and Printer Sharing" settings will be turned on in the computer automatically.

To manually turn on "File and Printer Sharing" settings in the Imaging computer

If the Imaging computer's OS is below Windows 7, follow the steps mentioned below:

  1. Select Start --> Control Panel --> Network and Internet Connections
  2. Click on Network Connection, right click on Local Area Connection and select Properties
  3. In the connection properties dialog box, select the General tab.
  4. Select "File and Printer Sharing for Microsoft Networks" and click OK.
  5. If you do not find this option, click Install button.
  6. In the network component type, select Service and click Add.
  7. Select File and Printer Sharing for Microsoft Networks and click OK.
  8. Click Close to exit the properties dialog

If the Imaging computer's OS is Windows 7 or later, follow the steps mentioned below:

  1. Select Start-->Control Panel.
  2. Choose Network and Internet
  3. Select Network and Sharing Center and choose Change Advanced Sharing Settings
  4. Under File and Printer Sharing turn on File and Printer Sharing
  5. Save changes.

Enable the Administrative Share (Admin$) on the Client Machine

You will need to edit the registry to enable the default administrative share in client machine.

For Servers:

  1. Click Start and select Run.
  2. Type regedit in the Run prompt and click OK
  3. Navigate the following in the Registry Hive and edit the REG_DWORD Value as '1'.
  4. Hive: HKEY_LOCAL_MACHINE
  5. Key: SYSTEM\CurrentControlSet\Services\LanManServer\Parameters
  6. Name: AutoShareServer
  7. Data Type: REG_DWORD Value: 1
Note
If you cannot find the value in the registry under the exact location (i.e. it does not exist) - No need to add new value. A reboot is necessary for this to take effect.

For Windows Server 2008 R2: In case you have a Windows Server 2008 R2 based domain environment you can enable the Admin$ in your client machine using a Start-Up script.

For Workstations:

  1. Click Start and select Run.
  2. Type regedit in the Run prompt and click OK.
  3. Navigate the following in the Registry Hive and edit the REG_DWORD Value as '1'.
  4. Hive: HKEY_LOCAL_MACHINE
  5. Key: SYSTEM\CurrentControlSet\Services\LanManServer\Parameters
  6. Name: AutoShareWks
  7. Data Type: REG_DWORD
  8. Value: 1
Note
If you cannot find the value in the registry under the exact location (i.e. it does not exist) - No need to add new value. A reboot is necessary for this to take effect.

Image Driver Repository Configuration

Problem

You may see the following error messages on your screen while configuring Image/Driver repositories.

  • The specified network name is no longer available
  • The network name cannot be found
  • Network Path was not found
  • Network location cannot be reached

Cause

This error may occur due to the following reasons.

  1. Windows Defender Firewall and Antivirus blocks
  2. Domain controller or DNS issue in the network
  3. Network Connectivity issues
  4. "File and Printer sharing" settings turned off>
  5. Administrative Share (Admin$) disabled

Resolution

Check Windows Defender Firewall and Antivirus block

Check for Windows Defender Firewall block.

Note
It is recommended to exclude SMB (file and printer sharing) ports 139 and 445 in your firewall to ensure effective file sharing.

Ensure that Windows Defender Firewall does not block the Imaging computer's accessibility within the network, by following the steps given below.

  • Go to Control Panel --> System and Security --> Windows Firewall. If it is turned off skip the steps given below.
  • If Windows Firewall is turned on in your computer, from the left pane click on Advance settings --> Inbound Rules
  • Under Inbound Rules locate the rules "File and Printer sharing (NB-Session-In)" and "File and Printer sharing (SMB-In)".
  • Right click on each rule and click on Enable Rule option.

Check for Antivirus block

If you have any Antivirus software installed in the computer where Imaging is available, ensure that your antivirus settings does not block the computer's network share accessibility.

Check for domain controller or DNS issues.

This error occurs when the DNS Server cannot resolve the host name of the Imaging computer. To solve this DNS issue in the network, ensure that the IP address is updated properly in the DNS server. To check if there is an issue with the DNS server mapping, follow the steps given below.

  • Go to command prompt in the Endpoint Central/OS Deployer server computer and ping the Imaging computer, using the command given below.

    ping <Imaging computer's host name>

  • Go to command prompt in the Imaging computer and check the IP address of that computer using ipconfig command.
  • Verify if the same IP address is displayed in the Endpoint Central/OS Deployer Server and Imaging computer.
  • If the IP addresses are the same on both computers, there is no issue in the DNS server mapping.
  • If not, execute the following two commands in command prompt of the target computer to solve the DNS issue.

    ipconfig /flushdns - This command will flush the DNS cache available on the computer.

    ipconfig /registerdns - This command will update the host record in the DNS server.

Check for network connectivity issues.
  • In the Endpoint Central/OS Deployer server computer, open command prompt and execute the following command to check connectivity using the Imaging computer's host name,

    ping <Imaging computer's host name>

  • If it is not connecting, execute the same command using the IP address,

    ping <Imaging computer's IP address>

  • If you are able to reach the computer using IP address, specify the Imaging computer's IP address while adding computer details.

Turn on the "File and Printer Sharing" settings.

To automatically turn on "File and Printer Sharing" settings in the Imaging computer

  1. Download this EnableFileSharing.txt file on the Imaging computer.
  2. Rename it as EnableFileSharing.bat file.
  3. Run this bat file (as administrator) in the Imaging computer. "File and Printer Sharing" settings will be turned on in the computer automatically.

To manually turn on "File and Printer Sharing" settings in the Imaging computer

If the Imaging computer's OS is below Windows 7, follow the steps mentioned below:

  1. Select Start --> Control Panel --> Network and Internet Connections
  2. Click on Network Connection, right click on Local Area Connection and select Properties
  3. In the connection properties dialog box, select the General tab.
  4. Select "File and Printer Sharing for Microsoft Networks" and click OK.
  5. If you do not find this option, click Install button.
  6. In the network component type, select Service and click Add.
  7. Select File and Printer Sharing for Microsoft Networks and click OK.
  8. Click Close to exit the properties dialog

If the Imaging computer's OS is Windows 7 or later, follow the steps mentioned below:

  1. Select Start-->Control Panel.
  2. Choose Network and Internet
  3. Select Network and Sharing Center and choose Change Advanced Sharing Settings
  4. Under File and Printer Sharing turn on File and Printer Sharing
  5. Save changes.

Enable the Administrative Share (Admin$) on the Client Machine

You will need to edit the registry to enable the default administrative share in client machine.

For Servers:

  1. Click Start and select Run.
  2. Type regedit in the Run prompt and click OK
  3. Navigate the following in the Registry Hive and edit the REG_DWORD Value as '1'.
  4. Hive: HKEY_LOCAL_MACHINE
  5. Key: SYSTEM\CurrentControlSet\Services\LanManServer\Parameters
  6. Name: AutoShareServer
  7. Data Type: REG_DWORD Value: 1
Note
If you cannot find the value in the registry under the exact location (i.e. it does not exist) - No need to add new value. A reboot is necessary for this to take effect.

For Windows Server 2008 R2: In case you have a Windows Server 2008 R2 based domain environment you can enable the Admin$ in your client machine using a Start-Up script.

For Workstations:

  1. Click Start and select Run.
  2. Type regedit in the Run prompt and click OK.
  3. Navigate the following in the Registry Hive and edit the REG_DWORD Value as '1'.
  4. Hive: HKEY_LOCAL_MACHINE
  5. Key: SYSTEM\CurrentControlSet\Services\LanManServer\Parameters
  6. Name: AutoShareWks
  7. Data Type: REG_DWORD
  8. Value: 1
Note
If you cannot find the value in the registry under the exact location (i.e. it does not exist) - No need to add new value. A reboot is necessary for this to take effect.

Image Creation

Problem

You may see the following error messages on your screen during Image Creation when the Image Creator Component tries to access the Image repository.

  • The specified network name is no longer available
  • The network name cannot be found
  • Network Path was not found
  • Network location cannot be reached

Cause

This error may occur due to the following reasons.

  1. Windows Defender Firewall and Antivirus blocks
  2. Domain controller or DNS issue in the network
  3. Network Connectivity issues
  4. "File and Printer sharing" settings turned off>
  5. Administrative Share (Admin$) disabled

Resolution

To resolve the network error issue follow the steps given below.

Resolution

Check Windows Defender Firewall and Antivirus block

Check for Windows Defender Firewall block.

Note
It is recommended to exclude SMB (file and printer sharing) ports 139 and 445 in your firewall to ensure effective file sharing.

Ensure that Windows Defender Firewall does not block the Imaging computer's accessibility within the network, by following the steps given below.

  • Go to Control Panel --> System and Security --> Windows Firewall. If it is turned off skip the steps given below.
  • If Windows Firewall is turned on in your computer, from the left pane click on Advance settings --> Inbound Rules
  • Under Inbound Rules locate the rules "File and Printer sharing (NB-Session-In)" and "File and Printer sharing (SMB-In)".
  • Right click on each rule and click on Enable Rule option.

Check for Antivirus block

If you have any Antivirus software installed in the computer where Imaging is available, ensure that your antivirus settings does not block the computer's network share accessibility.

Check for domain controller or DNS issues.

This error occurs when the DNS Server cannot resolve the host name of the Imaging computer. To solve this DNS issue in the network, ensure that the IP address is updated properly in the DNS server. To check if there is an issue with the DNS server mapping, follow the steps given below.

  • Go to command prompt in the Endpoint Central/OS Deployer server computer and ping the Imaging computer, using the command given below.

    ping <Imaging computer's host name>

  • Go to command prompt in the Imaging computer and check the IP address of that computer using ipconfig command.
  • Verify if the same IP address is displayed in the Endpoint Central/OS Deployer Server and Imaging computer.
  • If the IP addresses are the same on both computers, there is no issue in the DNS server mapping.
  • If not, execute the following two commands in command prompt of the target computer to solve the DNS issue.

    ipconfig /flushdns - This command will flush the DNS cache available on the computer.

    ipconfig /registerdns - This command will update the host record in the DNS server.

Check for network connectivity issues.
  • In the Endpoint Central/OS Deployer server computer, open command prompt and execute the following command to check connectivity using the Imaging computer's host name,

    ping <Imaging computer's host name>

  • If it is not connecting, execute the same command using the IP address,

    ping <Imaging computer's IP address>

  • If you are able to reach the computer using IP address, specify the Imaging computer's IP address while adding computer details.

Turn on the "File and Printer Sharing" settings.

To automatically turn on "File and Printer Sharing" settings in the Imaging computer

  1. Download this EnableFileSharing.txt file on the Imaging computer.
  2. Rename it as EnableFileSharing.bat file.
  3. Run this bat file (as administrator) in the Imaging computer. "File and Printer Sharing" settings will be turned on in the computer automatically.

To manually turn on "File and Printer Sharing" settings in the Imaging computer

If the Imaging computer's OS is below Windows 7, follow the steps mentioned below:

  1. Select Start --> Control Panel --> Network and Internet Connections
  2. Click on Network Connection, right click on Local Area Connection and select Properties
  3. In the connection properties dialog box, select the General tab.
  4. Select "File and Printer Sharing for Microsoft Networks" and click OK.
  5. If you do not find this option, click Install button.
  6. In the network component type, select Service and click Add.
  7. Select File and Printer Sharing for Microsoft Networks and click OK.
  8. Click Close to exit the properties dialog

If the Imaging computer's OS is Windows 7 or later, follow the steps mentioned below:

  1. Select Start-->Control Panel.
  2. Choose Network and Internet
  3. Select Network and Sharing Center and choose Change Advanced Sharing Settings
  4. Under File and Printer Sharing turn on File and Printer Sharing
  5. Save changes.

Enable the Administrative Share (Admin$) on the Client Machine

You will need to edit the registry to enable the default administrative share in client machine.

For Servers:

  1. Click Start and select Run.
  2. Type regedit in the Run prompt and click OK
  3. Navigate the following in the Registry Hive and edit the REG_DWORD Value as '1'.
  4. Hive: HKEY_LOCAL_MACHINE
  5. Key: SYSTEM\CurrentControlSet\Services\LanManServer\Parameters
  6. Name: AutoShareServer
  7. Data Type: REG_DWORD Value: 1
Note
If you cannot find the value in the registry under the exact location (i.e. it does not exist) - No need to add new value. A reboot is necessary for this to take effect.

For Windows Server 2008 R2: In case you have a Windows Server 2008 R2 based domain environment you can enable the Admin$ in your client machine using a Start-Up script.

For Workstations:

  1. Click Start and select Run.
  2. Type regedit in the Run prompt and click OK.
  3. Navigate the following in the Registry Hive and edit the REG_DWORD Value as '1'.
  4. Hive: HKEY_LOCAL_MACHINE
  5. Key: SYSTEM\CurrentControlSet\Services\LanManServer\Parameters
  6. Name: AutoShareWks
  7. Data Type: REG_DWORD
  8. Value: 1
Note
If you cannot find the value in the registry under the exact location (i.e. it does not exist) - No need to add new value. A reboot is necessary for this to take effect.

Image Deployment

Problem

You may see the following error messages on your screen during Image Deployment when the server tries to access the Image Repository.

  • The specified network name is no longer available
  • The network name cannot be found
  • Network Path was not found
  • Network location cannot be reached

Cause

This error may occur due to the following reasons.

  1. Windows Defender Firewall and Antivirus blocks
  2. Domain controller or DNS issue in the network
  3. Network Connectivity issues
  4. "File and Printer sharing" settings turned off>
  5. Administrative Share (Admin$) disabled

Resolution

To solve this issue follow the steps mentioned below:

Resolution

Check Windows Defender Firewall and Antivirus block

Check for Windows Defender Firewall block.

Note
It is recommended to exclude SMB (file and printer sharing) ports 139 and 445 in your firewall to ensure effective file sharing.

Ensure that Windows Defender Firewall does not block the Imaging computer's accessibility within the network, by following the steps given below.

  • Go to Control Panel --> System and Security --> Windows Firewall. If it is turned off skip the steps given below.
  • If Windows Firewall is turned on in your computer, from the left pane click on Advance settings --> Inbound Rules
  • Under Inbound Rules locate the rules "File and Printer sharing (NB-Session-In)" and "File and Printer sharing (SMB-In)".
  • Right click on each rule and click on Enable Rule option.

Check for Antivirus block

If you have any Antivirus software installed in the computer where Imaging is available, ensure that your antivirus settings does not block the computer's network share accessibility.

Check for domain controller or DNS issues.

This error occurs when the DNS Server cannot resolve the host name of the Imaging computer. To solve this DNS issue in the network, ensure that the IP address is updated properly in the DNS server. To check if there is an issue with the DNS server mapping, follow the steps given below.

  • Go to command prompt in the Endpoint Central/OS Deployer server computer and ping the Imaging computer, using the command given below.

    ping <Imaging computer's host name>

  • Go to command prompt in the Imaging computer and check the IP address of that computer using ipconfig command.
  • Verify if the same IP address is displayed in the Endpoint Central/OS Deployer Server and Imaging computer.
  • If the IP addresses are the same on both computers, there is no issue in the DNS server mapping.
  • If not, execute the following two commands in command prompt of the target computer to solve the DNS issue.

    ipconfig /flushdns - This command will flush the DNS cache available on the computer.

    ipconfig /registerdns - This command will update the host record in the DNS server.

Check for network connectivity issues.
  • In the Endpoint Central/OS Deployer server computer, open command prompt and execute the following command to check connectivity using the Imaging computer's host name,

    ping <Imaging computer's host name>

  • If it is not connecting, execute the same command using the IP address,

    ping <Imaging computer's IP address>

  • If you are able to reach the computer using IP address, specify the Imaging computer's IP address while adding computer details.

Turn on the "File and Printer Sharing" settings.

To automatically turn on "File and Printer Sharing" settings in the Imaging computer

  1. Download this EnableFileSharing.txt file on the Imaging computer.
  2. Rename it as EnableFileSharing.bat file.
  3. Run this bat file (as administrator) in the Imaging computer. "File and Printer Sharing" settings will be turned on in the computer automatically.

To manually turn on "File and Printer Sharing" settings in the Imaging computer

If the Imaging computer's OS is below Windows 7, follow the steps mentioned below:

  1. Select Start --> Control Panel --> Network and Internet Connections
  2. Click on Network Connection, right click on Local Area Connection and select Properties
  3. In the connection properties dialog box, select the General tab.
  4. Select "File and Printer Sharing for Microsoft Networks" and click OK.
  5. If you do not find this option, click Install button.
  6. In the network component type, select Service and click Add.
  7. Select File and Printer Sharing for Microsoft Networks and click OK.
  8. Click Close to exit the properties dialog

If the Imaging computer's OS is Windows 7 or later, follow the steps mentioned below:

  1. Select Start-->Control Panel.
  2. Choose Network and Internet
  3. Select Network and Sharing Center and choose Change Advanced Sharing Settings
  4. Under File and Printer Sharing turn on File and Printer Sharing
  5. Save changes.

Enable the Administrative Share (Admin$) on the Client Machine

You will need to edit the registry to enable the default administrative share in client machine.

For Servers:

  1. Click Start and select Run.
  2. Type regedit in the Run prompt and click OK
  3. Navigate the following in the Registry Hive and edit the REG_DWORD Value as '1'.
  4. Hive: HKEY_LOCAL_MACHINE
  5. Key: SYSTEM\CurrentControlSet\Services\LanManServer\Parameters
  6. Name: AutoShareServer
  7. Data Type: REG_DWORD Value: 1
Note
If you cannot find the value in the registry under the exact location (i.e. it does not exist) - No need to add new value. A reboot is necessary for this to take effect.

For Windows Server 2008 R2: In case you have a Windows Server 2008 R2 based domain environment you can enable the Admin$ in your client machine using a Start-Up script.

For Workstations:

  1. Click Start and select Run.
  2. Type regedit in the Run prompt and click OK.
  3. Navigate the following in the Registry Hive and edit the REG_DWORD Value as '1'.
  4. Hive: HKEY_LOCAL_MACHINE
  5. Key: SYSTEM\CurrentControlSet\Services\LanManServer\Parameters
  6. Name: AutoShareWks
  7. Data Type: REG_DWORD
  8. Value: 1
Note
If you cannot find the value in the registry under the exact location (i.e. it does not exist) - No need to add new value. A reboot is necessary for this to take effect.

If you still receive the network errors after reaching out to the computer using IP address, contact support osdeployer-support@manageengine.com.

Keywords: Image creator installation, network errors, image creation, image deployment

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