The world of AI is advancing at an unprecedented pace—if you're only now implementing GenAI-powered responses for your agents, you may already be two years behind the latest productivity standards. Despite these rapid developments in AI-driven ITSM use cases, our recent survey revealed a surprising insight: Over 30% of organizations still limit their AI adoption to basic applications such as virtual assistants, assisted knowledge management, and self-service tools.*

This is why we’re excited to invite you to a 45-minute webinar that will explore how advancements in AI models can help your service delivery experiences keep pace with the evolving standards. Discover insights how these models weigh across five critical dimensions in ESM: user experience, cross-functional service delivery, knowledge management, process excellence, and compliance readiness.

Join us as we compare the productivity progress of cutting-edge AI tech in ITSM with legacy processes and current AI implementations. Also, discover how modern organizations like yours can unlock the untapped potential of their AI investments and move beyond basic applications to achieve exceptional outcomes.

Presented by

Nitin Kumar Singh

Head Tools and Technology , Life Sciences, Healthcare, Energy, Resources and Utilities

TCS

Kumaravel Ramakrishnan

Director of Marketing, ITSM

ManageEngine ITSM

Feb 27 - 2025

11:00 AM IST

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Key takeaways of the webinar:

Explore

The significant value AI can deliver beyond basic applications, transforming five critical ITSM dimensions.

Learn

How cutting-edge AI technologies enhance core ITSM practices with practical, structured frameworks.

Understand

Each dimension through real-world scenarios that reflect everyday challenges faced by modern organizations.

Gain

Clarity on the evolution of ITSM by contrasting legacy processes, current AI capabilities, and emerging AI technologies.

Webinar Speakers

Nitin Kumar Singh

Head Tools and Technology , Life Sciences, Healthcare, Energy, Resources and Utilities

TCS

A seasoned IT leader at Tata Consultancy Services, specializing in AI-driven service management, hybrid cloud monitoring, and AIOps for Life Sciences, Healthcare, and Energy sectors. He is an award-winning IT strategist speciailizing in ITSM, GTM, and revenue growth. He is also currently helping CXOs in maximizing their IT Return on Investment with focus on technology and outcome based delivery model.

Kumaravel Ramakrishnan

Director of Marketing, ITSM

ManageEngine ITSM

Kumaravel Ramakrishnan has about twenty years of experience in the IT industry. During his 14+ years at ManageEngine, the IT management division of Zoho Corporation, Kumar has participated in service desk implementations and consulting worldwide. In his present role, Kumar leads all marketing initiatives for ManageEngine's IT service management and privileged access management suites. He is a regular speaker at ManageEngine conferences and industry events.

How to devise a smarter ESM strategy with AI

Nitin Kumar Singh

Kumaravel Ramakrishnan

Book your spot now

Thank you for registering for the webinar

Key takeaways of the webinar:

Explore

Learn

Understand

Gain

Webinar Speakers

Nitin Kumar Singh

Kumaravel Ramakrishnan