Just start asking and experience powerful, human-like support without spending a dime more.
Power Ask Zia with Zia LLM (hosted by ManageEngine), ChatGPT, or Azure OpenAI to match your business needs.
Just type, speak, or snap a picture.
Ask Zia understands it all.
Make Ask Zia the first stop for end users needing help. It grasps context, delivers instant answers, and guides actions naturally, without relying on predefined conversational flows.
Whatever the query, be it tickets, changes, problems, or knowledge, just speak, type, or upload images and get answers instantly from Ask Zia.
Need help? Ask Zia uses retrieval-augmented generation to instantly deliver context-aware guidance, extracting and summarizing relevant, actionable tips from both the internal KB or public LLM knowledge.
Why click through menus when you can just Ask Zia? Whether you're logging a ticket, managing one, or looking up knowledge, Ask Zia delivers it instantly so you spend less time navigating and more time resolving.
Keep the conversation moving. Ask Zia understands and preserves context, so you can refine queries, follow up, or even switch tasks effortlessly. Narrow results instantly using categories, groups, or any ticket attributes.
Turn insights into action without switching screens. Ask Zia can assign tickets, update statuses, add notes, or close requests, all with a simple prompt.
Whether you're setting up SLAs, tweaking workflows, or enabling integrations, Ask Zia brings you step-by-step guidance from the ServiceDesk Plus Cloud admin guide so you can configure with confidence and avoid the back and forth.
Say you need to provide a report to your supervisor at a moment's notice. Just Ask Zia! It will scour the application to assemble a quick report of the tickets. Ask Zia can also pull in reports from ManageEngine Analytics Plus when integrated with ServiceDesk Plus.
Personalize Ask Zia with a unique name, theme, and greeting, and unlock smart search capabilities for a seamless experience. Choose the virtual agent that works for you–classic Ask Zia or the new conversational Ask Zia for intelligent, GenAI-powered interactions.
Build intuitively flowing conversations that swiftly guide end users to solutions.
Extend Ask Zia with low-code
custom actions.
Deploy Ask Zia anywhere across
your enterprise.
To learn more about how Ask Zia can enhance employee productivity and bring AI to the heart of your service desk, reach out to our product experts today.
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