- Convert network alarms from OpManager into tickets in ServiceDesk Plus, with a simple email trigger or API level integration.
- Notify your IT help desk technicians of any network outages, alarms, and subsequent ticket creation in ServiceDesk Plus.
- Automate the process of categorizing, prioritizing, and assigning tickets to technicians based on predefined error conditions.
- Resolve incidents faster and implement risk-free changes by bringing in Layer 2 devices, virtual device hierarchies, and application dependency mapping into the CMDB in
ServiceDesk Plus. - When the outage is resolved, automatically close incidents created in ServiceDesk Plus.
- If you haven't downloaded OpManager yet, you can do it here.