A prominent player in the healthcare solutions sector sought a cost-effective solution to optimize its IT service management. After considering alternatives such as ServiceNow, Jira Service Management, and Freshservice, its team selected ManageEngine ServiceDesk Plus. ServiceDesk Plus has helped this healthcare solutions company streamline its operations, resulting in a significant reduction in manual effort by automating key processes and eliminating shadow IT.
With the company having more than 14 years of association with ManageEngine and over eight years of experience with ServiceDesk Plus, here's what the vice president of IT and information security has to say:
"The kind of support provided by the ManageEngine ServiceDesk Plus team so far has been exemplary.
We have streamlined business processes with the ServiceDesk Plus platform at a much lower cost, setting up a global service desk that has helped us immensely in driving efficiency.
As of now, we have been able to save 30—40% of team effort, eliminate shadow IT, and optimize suboptimal processes, such as:
- Automating the client onboarding process,
- Work-from-home requests,
- Employee onboarding requests,
- Third-party access requests,
- And more!"
We have streamlined business processes with the ServiceDesk Plus platform at a much lower cost, setting up a global service desk that has helped us immensely in driving efficiency. As of now, we have been able to save 30—40% of team effort, eliminate shadow IT, and optimize suboptimal processes.
Vice president, IT and information security