IFCO specializes in reusable packaging solutions, primarily for the fresh food supply chain. The company manages a pooling system of reusable plastic containers (RPCs) used to transport fresh produce, meat, eggs, and other perishables. IFCO operates globally, serving major retailers across Europe, North America, and other continents.
Watch as Andreas Geltinger, IT service manager at IFCO, explains how the organization modernized its IT service management (ITSM) processes by implementing ManageEngine ServiceDesk Plus Cloud. Facing rapid growth and a legacy ticketing system that relied heavily on manual processes, the IT team required a scalable, cost-effective solution which was fulfilled by implementing of ServiceDesk Plus.
"What impresses me about ServiceDesk Plus from an admin perspective is how quickly you can build [custom functions and customizations] and put them into use. You also have the ability to customize very deeply."
—Andreas Geltinger, IT service manager, IFCO