Richards-Wilcox is a Canadian manufacturer specializing in residential and commercial doors, overhead doors, and material handling systems. Founded in 1892, the company is known for producing durable, high-quality door hardware solutions for industrial, commercial, and residential applications.
Watch as Jorge Gonzalez, IT manager at Richards-Wilcox, shares how the IT team overcame challenges in ticket tracking, workflow visibility, and compliance using ManageEngine tools.
"We rolled [ServiceDesk Plus] out, and it's been very successful over the last two years. And the cost is less than 50% of what we used to pay."
—Jorge Gonzalez, IT manager, Richards Wilcox