Multi-Site Support

Run a Truly Global IT Help Desk
Deliver services globally with site specific configurations including automation and SLAs

    Manage Multiple Sites. Deliver Global IT Support.

  • Segregate and manage different areas of operations while managing help desk tickets in the same place.
  • Configure sites and manage multiple office locations setting up individual time zones, holidays, operational hours, and departments specific to each site.
  • Segregate end users based on sites and share custom request forms, knowledge articles, and announcements relevant to that site.
  • Associate individual technicians and support groups to a particular site.
  • Allow for customized help desk operations by enabling custom ticket workflows with business rules and service level agreements for each site.
  • Choose from 29 different languages available for multi-lingual IT support

The auto routing of tickets, flexible templates, automated notifications, integrated knowledge base, effective SLA management and multi-site support in ServiceDesk Plus have helped our staff become more productive and service our end users better.

Tarek Saade, IT incident management senior team leader, averda

Run a Truly Global IT Help Desk

Let's support faster, easier, and together