# AI-driven unified service management platform for the digital enterprise Build and deliver smart service experiences across IT and beyond ![AI service management platform](https://www.manageengine.com/products/service-desk/images/ai-service-management-platform.png) ## Design, automate, deliver, and manage critical IT and business services with intelligence powered by GenAI ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Embedded AI capabilities—powered by proprietary AI technologies and other AI solutions like OpenAI's ChatGPT and Microsoft Copilot—in ServiceDesk Plus enable service delivery teams to infuse intelligence within their existing ITSM practices and workflows seamlessly. Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organizations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI. [Read more](https://www.manageengine.com/products/service-desk/enterprise/?new-index) ### Key capabilities - **360° approach to IT service management** Deep native integrations with ManageEngine’s wide spectrum of IT products - **Multi-instance model for enterprise service management** Service desk instances with clear data and process segregation for multiple departments - **Last-mile customizations** Low-code capabilities to create and deploy custom modules, forms, configurations, and reports - **Power of AI, without the hassles** Flexibility to leverage various AI technologies and LLMs contextually across workflows and employee touchpoints - **Choice of deployment models** Availability of on-premises and cloud models along with the flexibility of migration between them - **Privacy first design** Holistic approach to privacy—own data centers across the globe, no trackers, and no sub-processors ## High-value AI for ITSM, in every sense ServiceDesk Plus offers multiple native AI capabilities across all editions without any additional costs, enabling organizations to leverage AI technologies without any impact on the ROI of their ITSM investments. It enables IT teams to incorporate AI technologies effectively for a wide range of applications across their ITSM practices and touchpoints, all without extra effort. From intelligent triaging of incoming requests to enabling smart zero-touch service orchestration by virtual support agents and knowledge discovery, ServiceDesk Plus has it all covered. [Get started on your AI journey now](https://www.manageengine.com/products/service-desk/ai/next-gen-itsm.html) ### Efficiency — Predictive intelligence ![Predictive AI](https://www.manageengine.com/products/service-desk/images/predective-ai.png) Swift and accurate ticket triage, routing, assignment, and sentiment analysis through an ML-based prediction engine. [Know more](https://www.manageengine.com/products/service-desk/ai/predictive-intelligence.html) ### Experience — Virtual support agent ![Virtual agent](https://www.manageengine.com/products/service-desk/images/virtual-agent.png) On-demand handling of end user requests through text and voice conversations on Zia. [Know more](https://www.manageengine.com/products/service-desk/ai/virtual-agent.html) ### Knowledge — GenAI ![GenAI-powered support](https://www.manageengine.com/products/service-desk/images/gen-ai-powered-support.png) Easy access to public knowledge, low-code script generation, response generation, and summarization of requests through ChatGPT and Microsoft Copilot. [Know more](https://www.manageengine.com/products/service-desk/ai/chatgpt.html) ## Recognized by multiple international analyst firms, consulting firms, and industry experts [View the complete list of certifications and recognitions](https://www.manageengine.com/products/service-desk/itsm/itsm-certifications.html?new-index) ## ServiceDesk Plus, a world-class IT and enterprise service management platform - **20 years of IT service management excellence**, backed by a broad and deep IT management ecosystem, can help IT infrastructure and operations (I&O) teams orchestrate end-to-end IT management. - **14 distinct ITIL®-certified practices**, including knowledge, monitoring & event, service financial, and service level management. - **10 distinct PinkVERIFY™ certified practices**, including AI Capability, IT asset, change, configuration, incident, problem, request, and release and deployment management. ## Flexible editions to suit all maturity levels ### Standard Service desk for IT and non-IT teams - [Incident management](https://www.manageengine.com/products/service-desk/it-incident-management/?new-index) - [Customizable ticket templates](https://www.manageengine.com/products/service-desk/customizations/help-desk-request-forms.html?new-index%20) - [Visual ticket lifecycle builder](https://www.manageengine.com/products/service-desk/automation/request-life-cycle-rlc.html?new-index) - [No-code ticket handling automation](https://www.manageengine.com/products/service-desk/itsm/no-code-development-platform.html?new-index#capabilities) - [Self-service portal](https://www.manageengine.com/products/service-desk/self-service/it-helpdesk-self-service-portal.html?new-index) - [Knowledge base](https://www.manageengine.com/products/service-desk/self-service/it-knowledge-base-software.html?new-index) - [SLA management and escalations](https://www.manageengine.com/products/service-desk/automation/sla-management.html?new-index) - [Reporting and live dashboards](https://www.manageengine.com/products/service-desk/reports/help-desk-reports.html?new-index) #### AI & ML - Predictive intelligence - Auto-approvals - Virtual support agent - GenAI - Reply assist ### Professional Service desk with ITAM capabilities - IT service desk - [Multi-modal asset discovery and import](https://www.manageengine.com/products/service-desk/it-asset-management/it-asset-discovery-software.html?new-index) - [Visual asset lifecycle builder](https://www.manageengine.com/products/service-desk/it-asset-management/asset-life-cycle-management.html?new-index) - [Software asset management](https://www.manageengine.com/products/service-desk/it-asset-management/software-asset-management.html?new-index) - [Asset loans](https://www.manageengine.com/products/service-desk/it-asset-management/asset-loan.html?new-index) - [Asset inventory reports and analytics](https://www.manageengine.com/products/service-desk/reports/asset-inventory-reports.html?new-index) - [Purchase](https://www.manageengine.com/products/service-desk/it-asset-management/purchase-order-software.html?new-index) and [contracts management](https://www.manageengine.com/products/service-desk/it-asset-management/contract-management-software.html?new-index) #### AI & ML - Predictive intelligence - Auto-approvals - Virtual support agent - GenAI - Reply assist ### Enterprise Unified service management platform - IT service desk - [IT asset management](https://www.manageengine.com/products/service-desk/it-asset-management/inventory-management-software.html?new-index) - [Service catalog](https://www.manageengine.com/products/service-desk/itsm/it-service-catalog-software.html?new-index) - [Problem management](https://www.manageengine.com/products/service-desk/itsm/it-problem-management-software.html?new-index) - [Change enablement](https://www.manageengine.com/products/service-desk/it-change-management/change-management-software.html?new-index) and [release management](https://www.manageengine.com/products/service-desk/it-release-management/it-release-management-software.html?new-index) - [Change and release workflow builders](https://www.manageengine.com/products/service-desk/it-change-management/visual-change-workflow-builder.html?new-index) - [IT project management](https://www.manageengine.com/products/service-desk/itsm/it-project-management-tracking-software.html?new-index) - [CMDB](https://www.manageengine.com/products/service-desk/itsm/it-cmdb-software.html?new-index) #### AI & ML - Predictive intelligence - Auto-approvals - Virtual support agent - GenAI - Reply assist [View all features](https://www.manageengine.com/products/service-desk/help-desk-features.html?new-index) ## Frequently Asked Questions ### What are the recommended features expected in a modern service desk software? A capable service desk software offers a self-service portal for end users, a mobile app for on-the-go support, a rule-based action engine to automate common operations, and a built-in report generation module to track performances. ServiceDesk Plus, with its expansive set of capabilities, can effortlessly handle the requirements of new-age enterprises of all sizes. [Learn more](https://www.manageengine.com/products/service-desk/what-is-servicedesk-plus.html?index-faq) ### How long does it take to implement ServiceDesk Plus? The implementation period depends on the complexity of the environment. On average, ServiceDesk Plus can be set up in about twelve weeks for a large enterprise. [Learn more](https://www.manageengine.com/products/service-desk/enterprise/service-desk-success-stories.html?index-faq) ### Can ServiceDesk Plus be used solely as a ticketing system? Yes, the standard edition of ServiceDesk Plus has email to ticket conversion capability, ticket handling automation, and a wide range of customizations, along with native reporting to support your ticketing requirements. [Learn more](https://www.manageengine.com/products/service-desk/sdp-editions.html?index-faq) ### Can non-IT help desk teams use ServiceDesk Plus as well? Yes, non-IT teams like facilities, legal, and HR can leverage the enterprise service management capabilities of ServiceDesk Plus to handle user queries and requests. [Learn more](https://www.manageengine.com/products/service-desk/itsm/enterprise-service-desk-esm.html?index-faq) ### Does ServiceDesk Plus offer AI-powered capabilities? ServiceDesk Plus offers a wide range of AI capabilities including intelligent recommendations, a smart virtual support agent, and more. [Learn more](https://www.manageengine.com/products/service-desk/automation/ai-virtual-agent.html?index-faq) The "OpenAI" name, the OpenAI logo, the "ChatGPT" and "GPT" brands, and other OpenAI trademarks are property of OpenAI.