ServiceDesk PlusFeaturesChange management Change management workflow builder

The visual change workflow builder.

Take a look at the big picture of your change management processes with the enhanced change management module in the cloud version of ServiceDesk Plus. Design your change management processes on a drag-and-drop canvas, and tie your workflows to custom change templates to control the entire life cycle of your change processes.

Help Desk Software Home » Helpdesk Software Features
Change control workflowChange control workflow
  • Simplify change implementations with dynamic change workflows.

    Build visual change workflows on a drag-and-drop canvas. Customize change workflows on the go according to your business' demands.

  • Maximize flexibility custom stages and statuses.

    Gain a better understanding of your change management processes with eight custom stages and assign these eight stages their own statuses.

  • Improve control with change workflow actions.

    Gain more control over your change processes by adding actions such as notifications, field updates, approvals, conditions, and switches across the life cycle of your changes.

  • Handle all types of changes effectively with unique change templates.

    Create custom change templates, then associate them with change workflows to easily handle changes of all types, sizes, and complexities.

  • Provide refined access with change roles.

    Provide view, edit, and approval permissions to various stakeholders across the life cycle of a change by defining change roles.

Help Documentation.

What's new :

This upgrade comes with a set of new features, and multiple enhancements.

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Admin Guide :

Gain better understanding of the new features with step-by-step instructions.

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Learn more about the new visual change workflow builder and the other enhancements to the change management module.

Boost your IT change management adoption with ServiceDesk Plus.

Let's support faster, easier, and together