Newsletter | January 2024 |
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The ServiceDesk Plus team wishes you and yours a happy new year! Hope you're off to a great start this year and are just as excited as we are to see what unfurls in 2024. In the hopes of beginning this year on a high, we've put together an interesting lineup of resources just for you. |
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So, read on to learn about what we have in store! |
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Webinar alert! To counter the increasing number of cyberattacks and maintain business resilience, it has become essential to establish a security-first service management framework. Mark your calendar for Feb. 21, 2024 and catch Kumaravel Ramakrishnan, our director of ITSM |
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marketing, discussing the essential areas that ITSM leaders should prioritize to strengthen their organizations' security postures. Register now.
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When trying to understand where you stand in your current service maturity, you might realize that the existing KPIs fall short in bringing out crucial insights, often dooming your quest to achieve service delivery excellence. That's why, in our latest e-book, we've outlined a |
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comprehensive self-evaluation framework that will enable service teams to gauge their service maturity in depth, helping them chart their path to service delivery excellence. Download the e-book. |
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Are you an MSP looking to adopt a single platform for designing, managing, and delivering services profitably for your clients? If so, then this is for you. From crafting customized processes that are tailored to your ITSM practices to enhancing client satisfaction with |
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Zia, our conversational AI support agent, learn how ServiceDesk Plus MSP can help you deliver excellent managed service experiences for your clients. Learn how.
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Leverage your Microsoft ecosystem as a key channel for your IT and enterprise service management by connecting it with your ITSM platform. Explore how the integrations we provide help you build a cohesive environment for both your users and technicians |
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by letting you seamlessly plug your service management platform into your existing Microsoft infrastructure. Learn more.
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If one thing is for sure, it's that change is inevitable, and there are no shortcuts around it. In the absence of effective change management, organizations risk not only disruptions but also compliance challenges, especially when it comes to ISO standards. In our latest |
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article, we've outlined how the IT department of a fictional organization leverages ServiceDesk Plus to bolster its change management processes and achieve greater compliance with ISO standards. Explore now.
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Year after year, CIOs and CFOs invest substantial efforts into creating precise budgets, only to encounter unforeseen challenges. Navigating the intricate landscape of IT budget planning requires a comprehensive understanding of these potential pitfalls. Read this e-book from |
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Analytics Plus that lays out five handy tips to overcome the often hidden hurdles that organizations face on their budgeting journey. Read now.
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That's a wrap for this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month. |
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The ServiceDesk Plus team |
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© 2024. ManageEngine is a trademark of Zoho Corporation Pvt. Ltd. |
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All other company and product names may be trademark of the |
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respective companies with which they are associated. |
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