We're elated to let you know that ServiceDesk Plus is now ITIL^®-certified for 14 practices. For years, we've supported thousands of organizations worldwide in transforming their service delivery. We believe this certification is a testament to our

We've extended Zia's predictive intelligence to the Problem and Change modules, enabling you to intelligently assign technicians for handling problems and predict change risk levels. Additionally, the new Conversation Summary feature provides generated

IT spending is expected to rise significantly in the coming years. With a growing emphasis on managing IT resources effectively, IT asset management becomes essential. Here’s a handy guide that decodes how ITAM helps optimize costs and maintain

As you optimize your IT asset management, it’s also essential to stay on top of your overarching service delivery performance. In today’s data-driven world, it’s easy to feel lost in a sea of information, but with the right tools and analytics, IT service